Version 9.508 - report on experience

Since 9,508 the digital signature is considered invalid for emails. However, I don't know if this is an error in email-encrption.

PS: outgoing Emails...

Thorsten, if you follow the KB article that MBP posted above, deleting and regenerating your S/MIME cert on the 'Internal Users' tab of 'Encryption', does this error still appear after you've sent a signed or encrypted email?

Cheers - Bob

I have revoked my S/Mime and applied again with stonger key. Then I set it up in the email encryption. The error still exists. The signature is invalid for the recipient. I´m still waiting for an answer from the support.

Hi Thorsten,

same here on our UTM, we did recreate most users, outgoing signed messages still get bounced. On one user i saw that the certificate was not recreated, i had to delete the user stop/start encryption, regenerate the user so a new cert was created.

Any news from Sophos support?

best regards / Viele Grüße,

Christian

I did some more tests to see if umlauts or special characters are causing the problem. Furthermore I have made various settings like deactivating the scan of outgoing emails and so on. But the problem could not be solved in this way. I'm still waiting for a response from support.

Hi Thorsten,

we also checked for umlauts etc. - does not seem to be the problem.

Some external partners notified us that they maybe had stored old certificates from our users which may cause this problem. E.g. Barracuda Antispam solutions also seem to store certificate information. They deleted the old ones, we are testing at the moment.

We contacted Sophos support but did not get any help on this bug, we were told to contact our reseller on this...

Best regards

Christian

Hi Christian,

we do have the same error and this is quite a pain in the ass. We also use Comodo certificates as Thomas does. 

As you have said that reaching the support didn't help you, do you have any idea how we can solve this?

Kind regards,

Max

Answer from Sophos Support: One solution would be to update the sender and recipient to version 9.508.

The only trouble is that not everyone has a UTM...

And that's it? So forget about S/MIME functionality from now on?
What I didn't understand is the message of https://community.sophos.com/kb/en-us/131727 

As stated in 3, one should get certificates with the appropriate algorithm. Does anybody know how to check which algorithm was used in an existing certificate? So should I ask the CA to re-issue my certificate and everything is fine?

Best
Alex

P.S. I placed the question for the Algorithms for X.509 certs at a reseller for certificates. Will see what they say.

Alexander Busch said:

So should I ask the CA to re-issue my certificate and everything is fine?

Best
Alex

 

That's not gonna work. I had revoked my certificates and set them up again without success.

Guys, it's not clear to me that you're attacking the right certificate.  This is not the one in 'Certificate Management'.  I think you have to delete your entry on the 'Internal Users' tab of 'Encryption', add it again and then send the new PEM to your recipient(s).

I can confirm that 9.508-to-9.508 works when this is done.

Please let us know if the non-UTM recipients can receive your email after adding your new cert as described.

Cheers - Bob

BAlfson said:

...

I can confirm that 9.508-to-9.508 works when this is done.

Please let us know if the non-UTM recipients can receive your email after adding your new cert as described.

..

Hello Bob, 

is the simple signing of an email working? Non UTM Device at the recipient side.

Best
Alex

BAlfson said:

...

I can confirm that 9.508-to-9.508 works when this is done.

Please let us know if the non-UTM recipients can receive your email after adding your new cert as described.

..

Hello Bob, 

is the simple signing of an email working? Non UTM Device at the recipient side.

Best
Alex