Appliance Details: SG210 9.505-4, OTP enabled for ALL facilities (including User Portal)
Problem: Cant change my password in the User Portal
I have OTP enabled for all facilities and when I try to change my password I always see something to the effect ...
The entered old (current) password seems to be incorrect
- I navigate to the user portal in Chrome
- I login with my username and password (including my OTP token)
- I select Change Password
- I enter old password (without OTP)
- I enter new password twice
- I get the error above
Tried the same as above but included the OTP token with the password (and it was still a valid token - not timed out). Same error. Third try locks me out for 5 minutes.
The GUI says nothing about requiring the OTP with the "old" password on the Change Password screen but thought I would try anyway. I see the following in the User Authentication Log during this process. Any help would be appreciated.
2018:02:23-13:18:39 jax-office aua[15356]: id="3004" severity="info" sys="System" sub="auth" name="Authentication successful" srcip="10.50.5.100" host="" user="kiles" caller="portal" engine="local"
2018:02:23-13:18:40 jax-office aua[3723]: id="3006" severity="info" sys="System" sub="auth" name="Running _cleanup_up_children with max_run_time: 20"
2018:02:23-13:18:40 jax-office aua[15376]: id="3006" severity="info" sys="System" sub="auth" name="OTP verification did not succeed, failing authentication."
2018:02:23-13:18:40 jax-office aua[15376]: id="3005" severity="warn" sys="System" sub="auth" name="Authentication failed" srcip="10.50.5.100" host="" user="kiles" caller="portal" reason="DENIED"
2018:02:23-13:18:52 jax-office aua[3723]: id="3006" severity="info" sys="System" sub="auth" name="Running _cleanup_up_children with max_run_time: 20"
2018:02:23-13:18:52 jax-office aua[15404]: id="3005" severity="warn" sys="System" sub="auth" name="Authentication failed" srcip="10.50.5.100" host="" user="kiles" caller="portal" reason="DENIED"
2018:02:23-13:31:18 jax-office aua[3723]: id="3006" severity="info" sys="System" sub="auth" name="Running _cleanup_up_children with max_run_time: 20"
2018:02:23-13:31:18 jax-office aua[3723]: id="3006" severity="info" sys="System" sub="auth" name="Child 15404 is running too long. Terminating child"
2018:02:23-13:31:18 jax-office aua[16191]: id="3005" severity="warn" sys="System" sub="auth" name="Authentication failed" srcip="10.50.5.100" host="" user="kiles" caller="portal" reason="DENIED"
2018:02:23-13:31:18 jax-office aua[16191]: [WARN-070] Too many failed logins
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