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[8.935][CLOSED] Client updates but is never shown online

wingman
Hi All

It seems that the sophos endpoint is not "seen" via the outlook client and it seems that the system has not antivirus (attached)

Thanks
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  • 0
    Hi,
    the client updates, I can open the Sophos configuration on the virtual PC, but it is never shown online on the UTM endpoint protection tab.

    Ian
  • 0 in reply to RFCat_vk_01
    You can email them to Adrian[dot]Seredinschi[at]sophos[dot]com.
  • 0 in reply to RFCat_vk_01
    Update.
    I stopped and restarted the endpoint process on the UTM, the state of the PC now shows as online and Status as OK. The PC still shows the Sophos endpoint as failing to update. 

    I will attach the UTM endpoint log extract.

    2012:05:05-11:41:18 cats-kingdom epsecd[18350]: I Epsec::Utils::Logging::_log:59() => id="4231" severity="info" sys="System" sub="epsecd" name="Handled SAV event" event_type="SAV" effect="Runtime behavior analysis is disabled because of a configuration error." mcs_id="ac8d4810-adb1-8fde-1b45-8e2f6882731b" cause="entityAppEvent" 
    2012:05:05-11:41:18 cats-kingdom epsecd[18350]: D Epsec::Utils::Logging::_log:59() => id="4211" severity="debug" sys="System" sub="epsecd" name="Acknowledging report(s)" reports="173471,205888" 
    2012:05:05-11:41:29 cats-kingdom epsecd[18350]: D Epsec::Utils::Logging::_log:59() => id="4207" severity="debug" sys="System" sub="epsecd" name="Recieved report(s) from Sophos LiveConnect" 
    2012:05:05-11:41:29 cats-kingdom epsecd[18350]: D Epsec::Utils::Logging::_log:59() => id="4230" severity="debug" sys="System" sub="epsecd" name="Updated ping information in the DB" mcs_id="ac8d4810-adb1-8fde-1b45-8e2f6882731b"
     2012:05:05-11:41:29 cats-kingdom epsecd[18350]: D Epsec::Utils::Logging::_log:59() => id="4211" severity="debug" sys="System" sub="epsecd" name="Acknowledging report(s)" reports="173471"
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  • 0 in reply to RFCat_vk_01
    Update.
    I stopped and restarted the endpoint process on the UTM, the state of the PC now shows as online and Status as OK. The PC still shows the Sophos endpoint as failing to update. 

    I will attach the UTM endpoint log extract.

    2012:05:05-11:41:18 cats-kingdom epsecd[18350]: I Epsec::Utils::Logging::_log:59() => id="4231" severity="info" sys="System" sub="epsecd" name="Handled SAV event" event_type="SAV" effect="Runtime behavior analysis is disabled because of a configuration error." mcs_id="ac8d4810-adb1-8fde-1b45-8e2f6882731b" cause="entityAppEvent" 
    2012:05:05-11:41:18 cats-kingdom epsecd[18350]: D Epsec::Utils::Logging::_log:59() => id="4211" severity="debug" sys="System" sub="epsecd" name="Acknowledging report(s)" reports="173471,205888" 
    2012:05:05-11:41:29 cats-kingdom epsecd[18350]: D Epsec::Utils::Logging::_log:59() => id="4207" severity="debug" sys="System" sub="epsecd" name="Recieved report(s) from Sophos LiveConnect" 
    2012:05:05-11:41:29 cats-kingdom epsecd[18350]: D Epsec::Utils::Logging::_log:59() => id="4230" severity="debug" sys="System" sub="epsecd" name="Updated ping information in the DB" mcs_id="ac8d4810-adb1-8fde-1b45-8e2f6882731b"
     2012:05:05-11:41:29 cats-kingdom epsecd[18350]: D Epsec::Utils::Logging::_log:59() => id="4211" severity="debug" sys="System" sub="epsecd" name="Acknowledging report(s)" reports="173471"
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