[8.920][ANSWERED] Endpoint unistall /UTM

Hi All

If you unistall the existing endpoint client and try to re install it on the same PC , the UTM will treat it as a new client and therefore associate a new name. For example, I've unistalled the client and once I've installed the new one the UTM detected it as 1 ( pic attached)

I 've then tried to restart the UTM endpoint process to make sure that the old entry would be removed. This didn't happen and therefore I manually deleted the old entry from UTM

What is the exact process regarding this? Shouldn't the UTM update it's records and not create a new pc or delete the old record?

Thanks

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0 rfarcas over 13 years ago

Valid point raised [:)].

For the uninstall/install scenario, unfortunately I don't think we can do this(persist locally the same identity), meaning you don't get in the UTM the same endpoint reported/updated.

We're in the process of allowing a re-registration scenario. Unfortunately at the moment it's still work in progress. In the future, if you do an re-install you should get the use case you desire.

I think you'll be happy with the second use case better(then doing an uninstall and then an install), you can just do a re-install and everything should be ok.
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0 rfarcas over 13 years ago

Valid point raised [:)].

For the uninstall/install scenario, unfortunately I don't think we can do this(persist locally the same identity), meaning you don't get in the UTM the same endpoint reported/updated.

We're in the process of allowing a re-registration scenario. Unfortunately at the moment it's still work in progress. In the future, if you do an re-install you should get the use case you desire.

I think you'll be happy with the second use case better(then doing an uninstall and then an install), you can just do a re-install and everything should be ok.
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