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[8.910][CLOSED] Endpoint unable to register itself to the config

wingman
Hi All

If you remove the endpoint entry from the UTM, the installed sophos endpoint is unable to register back to the conf 

2012:03:19-23:55:40 *****  epsecd[4767]: |=========================================================================

2012:03:19-23:55:40 *****  epsecd[4767]: E Endpoint need to register in the Confd!

2012:03:19-23:55:40 *****  epsecd[4767]:

2012:03:19-23:55:40 *****  epsecd[4767]: 1. Epsec::Helpers::Client::update_confd:239() /Epsec/Helpers/Client.pm

2012:03:19-23:55:40 *****  epsecd[4767]: 2. Epsec::Logic::Client::_report:185() /Epsec/Logic/Client.pm

2012:03:19-23:55:40 *****  epsecd[4767]: 3. Epsec::Logic::Client:[:$]n_run:150() /Epsec/Logic/Client.pm

2012:03:19-23:55:40 *****  epsecd[4767]: 4. (eval):55() /Epsec/Logic/Base.pm

2012:03:19-23:55:40 *****  epsecd[4767]: 5. Epsec::Logic::Base::run:52() /Epsec/Logic/Base.pm

2012:03:19-23:55:40 *****  epsecd[4767]: 6. main::top-level:58() client.pl


Thanks
Parents
  • 0
    I have executed the command for service restart. I have also sent you via PM the UTM ID as shown on my UTM (advanced tab)

    Logs attached. I have restarted the service but still getting the same error message 

    var/mdw/scripts/epsecc restart 15:42 PM lOndon time

    2012:03:20-15:45:23 ***** epsecd[4203]: 6. main::top-level:58() client.pl

    2012:03:20-15:45:35 ***** epsecd[5226]: T main::top-level:47() => Epsecd starting

    2012:03:20-15:45:40 ***** epsecd[5226]: T Epsec::Helpers::Client::init_db:341() => Run initialization database

    2012:03:20-15:45:45 ***** epsecd[5226]: >=========================================================================

    2012:03:20-15:45:45 ***** epsecd[5226]: T Epsec::Logic::Client::_report:176() => $VAR1 = {

    2012:03:20-15:45:45 ***** epsecd[5226]: 'reports' => [

    2012:03:20-15:45:45 ***** epsecd[5226]: {

    2012:03:20-15:45:45 ***** epsecd[5226]: 'ack_id' => 85711,

    2012:03:20-15:45:45 ***** epsecd[5226]: 'timestamp' => '2012-03-20 15:44:37',

    2012:03:20-15:45:45 ***** epsecd[5226]: 'content' => '{"geo_ip":"109.145.50.85","sav_status":1,"type":"ep_status","mcs_id":"7ac35073-87ad-9cac-3b62-715e7663c62c","last_ping":"Tue Mar 20 15:44:37 2012","geo_city":"TG9uZG9u","geo_country":"VW5pdGVkIEtpbmdkb20="}'

    2012:03:20-15:45:45 ***** epsecd[5226]: }

    2012:03:20-15:45:45 ***** epsecd[5226]: ],

    2012:03:20-15:45:45 ***** epsecd[5226]: 'operation' => 'Report'

    2012:03:20-15:45:45 ***** epsecd[5226]: };

    2012:03:20-15:45:45 ***** epsecd[5226]: |=========================================================================

    2012:03:20-15:45:45 ***** epsecd[5226]: E Endpoint need to register in the Confd!


    The restart service command was performed at 15:42 PM (London Time)
    logfiles_20120320154736.zip
Reply
  • 0
    I have executed the command for service restart. I have also sent you via PM the UTM ID as shown on my UTM (advanced tab)

    Logs attached. I have restarted the service but still getting the same error message 

    var/mdw/scripts/epsecc restart 15:42 PM lOndon time

    2012:03:20-15:45:23 ***** epsecd[4203]: 6. main::top-level:58() client.pl

    2012:03:20-15:45:35 ***** epsecd[5226]: T main::top-level:47() => Epsecd starting

    2012:03:20-15:45:40 ***** epsecd[5226]: T Epsec::Helpers::Client::init_db:341() => Run initialization database

    2012:03:20-15:45:45 ***** epsecd[5226]: >=========================================================================

    2012:03:20-15:45:45 ***** epsecd[5226]: T Epsec::Logic::Client::_report:176() => $VAR1 = {

    2012:03:20-15:45:45 ***** epsecd[5226]: 'reports' => [

    2012:03:20-15:45:45 ***** epsecd[5226]: {

    2012:03:20-15:45:45 ***** epsecd[5226]: 'ack_id' => 85711,

    2012:03:20-15:45:45 ***** epsecd[5226]: 'timestamp' => '2012-03-20 15:44:37',

    2012:03:20-15:45:45 ***** epsecd[5226]: 'content' => '{"geo_ip":"109.145.50.85","sav_status":1,"type":"ep_status","mcs_id":"7ac35073-87ad-9cac-3b62-715e7663c62c","last_ping":"Tue Mar 20 15:44:37 2012","geo_city":"TG9uZG9u","geo_country":"VW5pdGVkIEtpbmdkb20="}'

    2012:03:20-15:45:45 ***** epsecd[5226]: }

    2012:03:20-15:45:45 ***** epsecd[5226]: ],

    2012:03:20-15:45:45 ***** epsecd[5226]: 'operation' => 'Report'

    2012:03:20-15:45:45 ***** epsecd[5226]: };

    2012:03:20-15:45:45 ***** epsecd[5226]: |=========================================================================

    2012:03:20-15:45:45 ***** epsecd[5226]: E Endpoint need to register in the Confd!


    The restart service command was performed at 15:42 PM (London Time)
    logfiles_20120320154736.zip
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