[9.260-8][OPEN] SUM access

Unable to access UTM using SUM, connection is established, but is never completed.

UTM was moved to 9.3b using the up2date package.

PS, I could be being a bit hasty here, the UTM is very slow to respond to webadmin functions. It is an i3-4130 with 8gb and a 120gb ssd. Restart didn't help.

I am going to restart the UTM to see if that improves its outlook on life.

Ian

Hit wrong button, supposed to be new thread. Too many screens and keyboards open.

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0 Tinkerbell over 10 years ago

HI Ian,

The connection should not time out! Do you still have this problem? Please provide device-agent.log at the time of connection timing out.

It has nothing to do with your other post (/var/log/reporting/meta/0//disk_usage_daily.ph), check my response here: https://community.sophos.com/products/unified-threat-management/astaroorg/f/82/t/65794

best,
Bianca
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0 RFCat_vk_01 over 10 years ago in reply to Tinkerbell

Hi Bianca,
found the cause, still think it is a bug, but not sure in which device.

The SUM has the correct IP address of the UTM, but an old IP address of the agent. The SUM and the UTM both think they are quite happy, the agent on the UTM shows it was last connected on the 4th Oct and has a green tick. The UTM has been restarted.

Ian
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0 RFCat_vk_01 over 10 years ago in reply to Tinkerbell

Hi Bianca,
found the cause, still think it is a bug, but not sure in which device.

The SUM has the correct IP address of the UTM, but an old IP address of the agent. The SUM and the UTM both think they are quite happy, the agent on the UTM shows it was last connected on the 4th Oct and has a green tick. The UTM has been restarted.

Ian
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