Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Replies 10 replies
  • Subscribers 0 subscribers
  • Views 3461 views
  • Users 0 members are here
Options
Suggested

[BUG] SSL VPN Client - Zero Byte

toddyo_01
Trying to download the SSL VPN Client from the Alpha of Copernicus.  I get logged into the user portal and see the links to download the client for Windows and a link for the configuration for windows.  However, when I client on both of these, the downloaded exec file is zero bytes.
  • 0
    Hi,

    actually, it happened if you don't configure "default" CA in Objects-->Identity-->Certificate Authority. You need to configure it. Then try to download configuration & client.

    From newer version firmware, We provide it with default settings, so you won't face such issue in future.

    Hope it resolves your issue.
  • 0 in reply to vishaljpatel
    I went into Objects>Idenity>Certificate Authority and setup the Default CA


    Default  

    /C=US/ST=Texas/L=Frisco/O=Fiserv/OU=OSI/CN=Copernicus.integrasys-ns.biz/emailAddress=todd.allison@fiserv.com

    2015-07-15

    2037-01-01

    Yes

    I deleted and re-added the user.  I then, went to the user portal to download the Windows Client.  The download is still Zero Bytes.
  • 0 in reply to toddyo_01
    Hi,

    What is the version of SSL VPN clients updated by up2date? You can check it via System-->Maintenance-->Updates. I would suggest you to update it to latest one. 

    Also share the appliance firmware version. You can check it using below command.

    console> system diagnostics show version-info
  • 0 in reply to vishaljpatel
    SYSTEM > MAINTENANCE > UPDATES 
    SSL VPN Client      -    -  0  --

    console> system diagnostics show version-info 

    Appliance Key:                  SFDemo-f1cea6c5                                                     
    Device-Id:                      N.A                                                                 
    Appliance Model:                SF01V                                                               
    Firmware Version:               SFOS 15.01.0 Beta-1                                                 
    Firmware Build:                 111                                                                 
    Firmware Loader version:        0x00000006                                                          
    HW version:                     SO01                                                                
    Config DB version:              15.009                                                              
    Signature DB version:           15.009                                                              
    Report DB version:              15.009                                                              
    IPS Signature version:          3.12.37                                                             
    Webcat Signature version:       0.0.0.31                                                            
    AntiVirus Signature version:                                                                        
    Web Proxy version:              HTTP-Proxy.                                                         
    SMTP Proxy version:             1.0.6.4                                                             
    POP/IMAP Proxy version:         1.0.0.3.4                                                           
    IM Proxy version:               0.0.0.5                                                             
    Logging Daemon version:         0.0.0.17                                                            
    Hot Fix version:                N.A
  • 0 in reply to toddyo_01
    It seems SSLVPN client is not downloaded via up2date ; it should show you SSLVPN Client version 1.0.004 under system --> Maintenance --> Updates.

    Please try to update pattern and check if you are able to update the SSLVPN client or not.

    URL for update is : u2d.sophos.com Port 443 
    Log File from advance shell ( root) is /log/u2d.log
  • 0 in reply to snehagohil
    I tried to Update Patten Now to no avail.  The u2d.lg is empty when I look at it.
  • 0 in reply to toddyo_01
    I tried to Update Patten Now to no avail.  The u2d.lg is empty when I look at it.



    Are you able to connect u2d.sophos.com on 443 ?
  • 0 in reply to snehagohil
    I was able to connect via TELNET u2d.sophos.com 443

    SF01V_SO01_SFOS 15.01.0 Beta-1# telnet u2d.sophos.com 443                                           
    Trying 54.152.140.131...                                                                            
    Connected to u2d.sophos.com.                                                                        
    Escape character is '^]'.
  • 0 in reply to toddyo_01
    I was able to connect via TELNET u2d.sophos.com 443

    SF01V_SO01_SFOS 15.01.0 Beta-1# telnet u2d.sophos.com 443                                           
    Trying 54.152.140.131...                                                                            
    Connected to u2d.sophos.com.                                                                        
    Escape character is '^]'.


    Can you again issue license bypass command and reboot appliance and check ?

    Regards,

    Vivek

  • 0 in reply to VivekJanjrukiya
    I re-applied the license and rebooted the unit.  I still am not seeing any pattern updates.  The u2d.log shows the following:

    Mon Jul 20 21:00:54 2015 Current up2date schema 5 for module atp NOT present in public.tblup2dateinf
    o, inserting...                                                                                     
    Previous versions for atp were cv=1.00, version=1.0.001                                             
    Mon Jul 20 21:00:54 2015 Succesfully inserted atp details for up2date schema 5 in public.tblup2datei
    nfo.                                                                                                
    Mon Jul 20 21:00:54 2015 /content/atp is already pointing to correct /content/atp_1.00/1.0.001      
    Mon Jul 20 21:00:54 2015 Current up2date schema 5 for module savi NOT present in public.tblup2datein
    fo, inserting...                                                                                    
    Mon Jul 20 21:00:54 2015 Succesfully inserted savi details for up2date schema 5 in public.tblup2date
    info.                                                                                               
    Mon Jul 20 21:00:54 2015 Directory /content/savi_1.00/1.0.001 not found, creating and changing link 
    /content/savi_new to point at it                                                                    
    Mon Jul 20 21:00:54 2015 Executing ln -s /content/savi_1.00/1.0.001 /content/savi_new               
    Mon Jul 20 21:00:55 2015 Current up2date schema 5 for module avira NOT present in public.tblup2datei
    nfo, inserting...                                                                                   
    Mon Jul 20 21:00:55 2015 Succesfully inserted avira details for up2date schema 5 in public.tblup2dat
    einfo.                                                                                              
    Mon Jul 20 21:00:55 2015 Directory /content/avira_1.00/1.0.001 not found, creating and changing link
     /content/avira to point at it                                                                      
    Mon Jul 20 21:00:55 2015 Executing ln -s /content/avira_1.00/1.0.001 /content/avira                 
    Mon Jul 20 21:00:55 2015 Current up2date schema 5 for module ips NOT present in public.tblup2dateinf
    o, inserting...                                                                                     
    Mon Jul 20 21:00:55 2015 Succesfully inserted ips details for up2date schema 5 in public.tblup2datei
    nfo.                                                                                                
    Mon Jul 20 21:00:55 2015 Directory /content/ips_10.0/1.0.001 not found, creating and changing link /
    content/ips to point at it                                                                          
    Mon Jul 20 21:00:55 2015 Executing ln -s /content/ips_10.0/1.0.001 /content/ips                     
    Mon Jul 20 21:00:55 2015 Current up2date schema 5 for module apfw NOT present in public.tblup2datein
    fo, inserting...                                                                                    
    Mon Jul 20 21:00:55 2015 Succesfully inserted apfw details for up2date schema 5 in public.tblup2date
    info.                                                                                               
    Mon Jul 20 21:00:55 2015 Directory /content/apfw_1.00/1.0.001 not found, creating and changing link 
    /content/apfw to point at it                                                                        
    Mon Jul 20 21:00:55 2015 Executing ln -s /content/apfw_1.00/1.0.001 /content/apfw                   
    Mon Jul 20 21:00:55 2015 Current up2date schema 5 for module waf NOT present in public.tblup2dateinf
    o, inserting...                                                                                     
    Previous versions for waf were cv=1.00, version=1.0.001                                             
    Mon Jul 20 21:00:55 2015 Succesfully inserted waf details for up2date schema 5 in public.tblup2datei
    nfo.                                                                                                
    Mon Jul 20 21:00:55 2015 /content/waf is already pointing to correct /content/waf_1.00/1.0.001      
    Mon Jul 20 21:00:55 2015 Current up2date schema 5 for module sslvpn NOT present in public.tblup2date
    info, inserting...                                                                                  
    Mon Jul 20 21:00:55 2015 Succesfully inserted sslvpn details for up2date schema 5 in public.tblup2da
    teinfo.                                                                                             
    Mon Jul 20 21:00:55 2015 Directory /content/sslvpn_1.00/0 not found, creating and changing link /con
    tent/sslvpn to point at it                                                                          
    Mon Jul 20 21:00:55 2015 Executing ln -s /content/sslvpn_1.00/0 /content/sslvpn                     
    Mon Jul 20 21:00:55 2015 Current up2date schema 5 for module client_auth NOT present in public.tblup
    2dateinfo, inserting...                                                                             
    Mon Jul 20 21:00:55 2015 Succesfully inserted client_auth details for up2date schema 5 in public.tbl
    up2dateinfo.                                                                                        
    Mon Jul 20 21:00:55 2015 Directory /content/client_auth_1.00/1.0.001 not found, creating and changin
    g link /content/client_auth to point at it                                                          
    Mon Jul 20 21:00:55 2015 Executing ln -s /content/client_auth_1.00/1.0.001 /content/client_auth     
    Mon Jul 20 21:00:55 2015 Current up2date schema 5 for module redfw NOT present in public.tblup2datei
    nfo, inserting...                                                                                   
    Mon Jul 20 21:00:55 2015 Succesfully inserted redfw details for up2date schema 5 in public.tblup2dat
    einfo.                                                                                              
    Mon Jul 20 21:00:55 2015 Directory /content/redfw_1.00/0 not found, creating and changing link /cont
    ent/redfw to point at it                                                                            
    Mon Jul 20 21:00:55 2015 Executing ln -s /content/redfw_1.00/0 /content/redfw                       
    Mon Jul 20 10:36:48 2015 Current up2date schema present in public.tblup2dateinfo, Nothing to do...  
    Mon Jul 20 10:36:48 2015 /content/atp is already pointing to correct /content/atp_1.00/1.0.001      
    Mon Jul 20 10:36:48 2015 Current up2date schema present in public.tblup2dateinfo, Nothing to do...  
    Mon Jul 20 10:36:48 2015 /content/savi_new is already pointing to correct /content/savi_1.00/1.0.001
    Mon Jul 20 10:36:48 2015 Current up2date schema present in public.tblup2dateinfo, Nothing to do...  
    Mon Jul 20 10:36:48 2015 /content/avira is already pointing to correct /content/avira_1.00/1.0.001  
    Mon Jul 20 10:36:48 2015 Current up2date schema present in public.tblup2dateinfo, Nothing to do...  
    Mon Jul 20 10:36:48 2015 /content/ips is already pointing to correct /content/ips_10.0/1.0.001      
    Mon Jul 20 10:36:48 2015 Current up2date schema present in public.tblup2dateinfo, Nothing to do...  
    Mon Jul 20 10:36:48 2015 /content/apfw is already pointing to correct /content/apfw_1.00/1.0.001    
    Mon Jul 20 10:36:48 2015 Current up2date schema present in public.tblup2dateinfo, Nothing to do...  
    Mon Jul 20 10:36:48 2015 /content/waf is already pointing to correct /content/waf_1.00/1.0.001      
    Mon Jul 20 10:36:48 2015 Current up2date schema present in public.tblup2dateinfo, Nothing to do...  
    Mon Jul 20 10:36:48 2015 /content/sslvpn is already pointing to correct /content/sslvpn_1.00/0      
    Mon Jul 20 10:36:48 2015 Current up2date schema present in public.tblup2dateinfo, Nothing to do...  
    Mon Jul 20 10:36:48 2015 /content/client_auth is already pointing to correct /content/client_auth_1.
    00/1.0.001                                                                                          
    Mon Jul 20 10:36:48 2015 Current up2date schema present in public.tblup2dateinfo, Nothing to do...  
    Mon Jul 20 10:36:48 2015 /content/redfw is already pointing to correct /content/redfw_1.00/0        
    Tue Jul 21 10:30:37 2015 Current up2date schema present in public.tblup2dateinfo, Nothing to do...  
    Tue Jul 21 10:30:38 2015 /content/atp is already pointing to correct /content/atp_1.00/1.0.001      
    Tue Jul 21 10:30:38 2015 Current up2date schema present in public.tblup2dateinfo, Nothing to do...  
    Tue Jul 21 10:30:38 2015 /content/savi_new is already pointing to correct /content/savi_1.00/1.0.001
    Tue Jul 21 10:30:38 2015 Current up2date schema present in public.tblup2dateinfo, Nothing to do...  
    Tue Jul 21 10:30:38 2015 /content/avira is already pointing to correct /content/avira_1.00/1.0.001  
    Tue Jul 21 10:30:38 2015 Current up2date schema present in public.tblup2dateinfo, Nothing to do...  
    Tue Jul 21 10:30:38 2015 /content/ips is already pointing to correct /content/ips_10.0/1.0.001      
    Tue Jul 21 10:30:38 2015 Current up2date schema present in public.tblup2dateinfo, Nothing to do...  
    Tue Jul 21 10:30:38 2015 /content/apfw is already pointing to correct /content/apfw_1.00/1.0.001    
    Tue Jul 21 10:30:38 2015 Current up2date schema present in public.tblup2dateinfo, Nothing to do...  
    Tue Jul 21 10:30:38 2015 /content/waf is already pointing to correct /content/waf_1.00/1.0.001      
    Tue Jul 21 10:30:38 2015 Current up2date schema present in public.tblup2dateinfo, Nothing to do...  
    Tue Jul 21 10:30:38 2015 /content/sslvpn is already pointing to correct /content/sslvpn_1.00/0      
    Tue Jul 21 10:30:38 2015 Current up2date schema present in public.tblup2dateinfo, Nothing to do...  
    Tue Jul 21 10:30:38 2015 /content/client_auth is already pointing to correct /content/client_auth_1.
    00/1.0.001                                                                                          
    Tue Jul 21 10:30:38 2015 Current up2date schema present in public.tblup2dateinfo, Nothing to do...  
    Tue Jul 21 10:30:38 2015 /content/redfw is already pointing to correct /content/redfw_1.00/0
Unfiltered HTML