[8.200][DUPE][CLOSED] Email AV scan not working, no in- or outbound mail traffic

Hello guys

After my epic fail from yesterday (https://community.sophos.com/products/unified-threat-management/astaroorg/f/110/t/71145), i still don't got my mail system to work again. No inbound and no outbound mails ar working.

finally found a workaround for this issue by disabling the "Scan relayed (outgoing) messages" checkbox. Interesting, also the inbound email startet to work again after disabling this option.

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0 Houbi over 13 years ago

hey there

All i get is a SMTP error "4.5.1 temporary local problem". the checkbox was not the problem also. after rebooting my Astaro, everything dead again. checking or unchecking doesn't change anything anymore.

have to go with a NAT and Exchange Anti-Spam Agents @ the moment... :/
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0 Houbi over 13 years ago

hey there

All i get is a SMTP error "4.5.1 temporary local problem". the checkbox was not the problem also. after rebooting my Astaro, everything dead again. checking or unchecking doesn't change anything anymore.

have to go with a NAT and Exchange Anti-Spam Agents @ the moment... :/
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0 maygyver over 13 years ago in reply to Houbi

I think it is this, please have a exception for email antivirus scan:

[ 17693 ] - AntiVirus scan fails with cssd response: 500 Internal Server Error

    Description: Under some yet unknown conditions the Avira Anti-Virus scanning daemon cssd fails to scan with the error message: "500 Internal Server Error". This causes failures in all proxies that use the cssd, namely SMTP, POP3 and Reverse Proxy (WAS) if AV scanning is enabled.

    Category........: EmailSecurity - POP3
    Status..........: assigned / open
    Fixed in version:
    Target version..:

Astaro user since 2001 - Astaro/Sophos Partner since 2008
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0 Houbi over 13 years ago in reply to maygyver

I think it is this, please have a exception for email antivirus scan:

[ 17693 ] - AntiVirus scan fails with cssd response: 500 Internal Server Error

    Description: Under some yet unknown conditions the Avira Anti-Virus scanning daemon cssd fails to scan with the error message: "500 Internal Server Error". This causes failures in all proxies that use the cssd, namely SMTP, POP3 and Reverse Proxy (WAS) if AV scanning is enabled.

    Category........: EmailSecurity - POP3
    Status..........: assigned / open
    Fixed in version:
    Target version..:

Thank you, that did the trick. Sending via Mailproxy is now working again. Recieving ist still not possible. maybe another issue?
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[8.200][DUPE][CLOSED] Email AV scan not working, no in- or outbound mail traffic

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