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[7.920][BUG][FIXED] http proxy failed to get scanner instance

I just isntalled this version 7.920.
And i had no connection at all.
Even when i disabled the IPS still no connection.
Then i wass getting the follozing message:
 
While trying to retrieve the URL:  Ahead-IT - Supermicro Server Systems
Error message:  Failed to get scanner instance

Then disable the proxy setting no connection at all.
Then i created a rule so i can have connection to the internet.
Then all is working.

Regards
Filip
Parents
  • Want to ask the same: What mode do you use, Standard, Transparent?

    And: can you please post the corresponding  lines from the logfile?
  • Want to ask the same: What mode do you use, Standard, Transparent?

    And: can you please post the corresponding  lines from the logfile?


     I am using transparent proxy - got the same issue (disabling proxy solves the problem)!

    Nothing special in the logs - only code 500:

     2010:06:03-18:37:51 gnujuba httpproxy[5389]: Integrated HTTP-Proxy (c) 2007-2010 Astaro AG, Release 24.gf07e1d7 2010:06:03-19:14:26 gnujuba httpproxy[5389]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="GET" srcip="10.1.1.157" dstip="217.72.195.42" user="" statuscode="500" cached="0" profile="REF_DefaultHTTPProfile (Default Proxy)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="4504" time="388 ms" request="0x8a12900" url="http://www.web.de/" exceptions="" error="" category="141" reputation="neutral" categoryname="Portal Sites" content-type="text/html" 
    2010:06:03-19:14:26 gnujuba httpproxy[5389]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="GET" srcip="10.1.1.157" dstip="217.72.195.42" user="" statuscode="500" cached="0" profile="REF_DefaultHTTPProfile (Default Proxy)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="4526" time="83 ms" request="0x8a12900" url="http://www.web.de/favicon.ico" exceptions="" error="" category="141" reputation="neutral" categoryname="Portal Sites" content-type="text/html" 
    2010:06:03-19:14:29 gnujuba httpproxy[5389]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="GET" srcip="10.1.1.157" dstip="217.72.195.42" user="" statuscode="500" cached="0" profile="REF_DefaultHTTPProfile (Default Proxy)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="4526" time="64 ms" request="0x8a12900" url="http://www.web.de/favicon.ico" exceptions="" error="" category="141" reputation="neutral" categoryname="Portal Sites" content-type="text/html" 
    2010:06:03-19:14:32 gnujuba httpproxy[5389]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="GET" srcip="10.1.1.157" dstip="217.72.195.42" user="" statuscode="500" cached="0" profile="REF_DefaultHTTPProfile (Default Proxy)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="4504" time="278 ms" request="0x8a12900" url="http://www.web.de/" exceptions="" error="" category="141" reputation="neutral" categoryname="Portal Sites" content-type="text/html" 
    2010:06:03-19:14:43 gnujuba httpproxy[5389]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="GET" srcip="10.1.1.157" dstip="217.72.195.42" user="" statuscode="500" cached="0" profile="REF_DefaultHTTPProfile (Default Proxy)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="4504" time="304 ms" request="0x8a12900" url="http://www.web.de/" exceptions="" error="" category="141" reputation="neutral" categoryname="Portal Sites" content-type="text/html" 
    2010:06:03-19:15:39 gnujuba httpproxy[5389]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="GET" srcip="10.1.1.157" dstip="217.72.195.42" user="" statuscode="500" cached="0" profile="REF_DefaultHTTPProfile (Default Proxy)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="4504" time="335 ms" request="0x8a12900" url="http://www.web.de/" exceptions="" error="" category="141" reputation="neutral" categoryname="Portal Sites" content-type="text/html" 
    2010:06:03-19:15:41 gnujuba httpproxy[5389]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="GET" srcip="10.1.1.157" dstip="217.72.195.42" user="" statuscode="500" cached="0" profile="REF_DefaultHTTPProfile (Default Proxy)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="4504" time="309 ms" request="0x8a12900" url="http://www.web.de/" exceptions="" error="" category="141" reputation="neutral" categoryname="Portal Sites" content-type="text/html"
Reply
  • Want to ask the same: What mode do you use, Standard, Transparent?

    And: can you please post the corresponding  lines from the logfile?


     I am using transparent proxy - got the same issue (disabling proxy solves the problem)!

    Nothing special in the logs - only code 500:

     2010:06:03-18:37:51 gnujuba httpproxy[5389]: Integrated HTTP-Proxy (c) 2007-2010 Astaro AG, Release 24.gf07e1d7 2010:06:03-19:14:26 gnujuba httpproxy[5389]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="GET" srcip="10.1.1.157" dstip="217.72.195.42" user="" statuscode="500" cached="0" profile="REF_DefaultHTTPProfile (Default Proxy)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="4504" time="388 ms" request="0x8a12900" url="http://www.web.de/" exceptions="" error="" category="141" reputation="neutral" categoryname="Portal Sites" content-type="text/html" 
    2010:06:03-19:14:26 gnujuba httpproxy[5389]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="GET" srcip="10.1.1.157" dstip="217.72.195.42" user="" statuscode="500" cached="0" profile="REF_DefaultHTTPProfile (Default Proxy)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="4526" time="83 ms" request="0x8a12900" url="http://www.web.de/favicon.ico" exceptions="" error="" category="141" reputation="neutral" categoryname="Portal Sites" content-type="text/html" 
    2010:06:03-19:14:29 gnujuba httpproxy[5389]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="GET" srcip="10.1.1.157" dstip="217.72.195.42" user="" statuscode="500" cached="0" profile="REF_DefaultHTTPProfile (Default Proxy)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="4526" time="64 ms" request="0x8a12900" url="http://www.web.de/favicon.ico" exceptions="" error="" category="141" reputation="neutral" categoryname="Portal Sites" content-type="text/html" 
    2010:06:03-19:14:32 gnujuba httpproxy[5389]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="GET" srcip="10.1.1.157" dstip="217.72.195.42" user="" statuscode="500" cached="0" profile="REF_DefaultHTTPProfile (Default Proxy)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="4504" time="278 ms" request="0x8a12900" url="http://www.web.de/" exceptions="" error="" category="141" reputation="neutral" categoryname="Portal Sites" content-type="text/html" 
    2010:06:03-19:14:43 gnujuba httpproxy[5389]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="GET" srcip="10.1.1.157" dstip="217.72.195.42" user="" statuscode="500" cached="0" profile="REF_DefaultHTTPProfile (Default Proxy)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="4504" time="304 ms" request="0x8a12900" url="http://www.web.de/" exceptions="" error="" category="141" reputation="neutral" categoryname="Portal Sites" content-type="text/html" 
    2010:06:03-19:15:39 gnujuba httpproxy[5389]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="GET" srcip="10.1.1.157" dstip="217.72.195.42" user="" statuscode="500" cached="0" profile="REF_DefaultHTTPProfile (Default Proxy)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="4504" time="335 ms" request="0x8a12900" url="http://www.web.de/" exceptions="" error="" category="141" reputation="neutral" categoryname="Portal Sites" content-type="text/html" 
    2010:06:03-19:15:41 gnujuba httpproxy[5389]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="GET" srcip="10.1.1.157" dstip="217.72.195.42" user="" statuscode="500" cached="0" profile="REF_DefaultHTTPProfile (Default Proxy)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="4504" time="309 ms" request="0x8a12900" url="http://www.web.de/" exceptions="" error="" category="141" reputation="neutral" categoryname="Portal Sites" content-type="text/html"
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