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[7.910][BUG][FIXED] can't login after importing backup in intial setup..

h3mp
I just ran into the same issue i experienced with the 7.5 beta:
https://community.sophos.com/products/unified-threat-management/astaroorg/f/98/t/68536

* installed ssi 7.9 ISO on our ASG220
* entered the details on first page (hostname, town, company etc)
* next i choose to restore backup file (from 7.504)

- it processes it, and the LAN ip changes from the default to the updated one from my settings - i now try and login (now at https://10.0.0.199:4444) - It prompts me that i need to set a superadmin password and confirm it.... - at this point, you cant get any further as once you submit you end up back being asked to set the password again...

Being this has bitten me twice now i guess there must be something in my configuration backup file which causes this [:S]

have reverted back to 7.504 and imported the same backup file and it worked just fine.
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  • 0
    Can you please post the result of the following command:
    cc get_object REF_DefaultSuperAdmin

    You need to ssh into the ASG (the V7.5) and become root to issue that command.
  • 0 in reply to kbr
    Can you please post the result of the following command:
    cc get_object REF_DefaultSuperAdmin

    You need to ssh into the ASG (the V7.5) and become root to issue that command.


    get_object returned {
              'lock' => '',
              'ref' => 'REF_DefaultSuperAdmin',
              'hidden' => 0,
              'type' => 'user',
              'class' => 'aaa',
              'data' => {
                          'lastauth_backend' => '',
                          'network' => 'REF_DefaultSuperAdminNetwork',
                          'use_ras_ip' => 0,
                          'status' => 1,
                          'lastauth_time' => 0,
                          'backend_update' => 0,
                          'email_primary' => 'mark@*******.com',
                          'lastauth_facility' => '',
                          'authentication' => 'local',
                          'allowed_networks' => [
                                                  'REF_NetworkAny'
                                                ],
                          'md4hash' => '*********************************',
                          'realname' => '',
                          'acc_managed' => 0,
                          'ras_online' => 0,
                          'enabled' => 1,
                          'sender_whitelist' => [],
                          'name' => 'admin',
                          'user_preferences' => 'REF_IfEjOPFUMd',
                          'clearpass' => '',
                          'x509_cert' => 'REF_fANyNelJWt',
                          'comment' => 'Default Super-Admin user',
                          'loc' => 'english',
                          'pop3_accounts' => [],
                          'email_secondary' => [],
                          'ras_ip' => 'x.x.x.x'
                        },
              'nodel' => ''
            }
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  • 0 in reply to kbr
    Can you please post the result of the following command:
    cc get_object REF_DefaultSuperAdmin

    You need to ssh into the ASG (the V7.5) and become root to issue that command.


    get_object returned {
              'lock' => '',
              'ref' => 'REF_DefaultSuperAdmin',
              'hidden' => 0,
              'type' => 'user',
              'class' => 'aaa',
              'data' => {
                          'lastauth_backend' => '',
                          'network' => 'REF_DefaultSuperAdminNetwork',
                          'use_ras_ip' => 0,
                          'status' => 1,
                          'lastauth_time' => 0,
                          'backend_update' => 0,
                          'email_primary' => 'mark@*******.com',
                          'lastauth_facility' => '',
                          'authentication' => 'local',
                          'allowed_networks' => [
                                                  'REF_NetworkAny'
                                                ],
                          'md4hash' => '*********************************',
                          'realname' => '',
                          'acc_managed' => 0,
                          'ras_online' => 0,
                          'enabled' => 1,
                          'sender_whitelist' => [],
                          'name' => 'admin',
                          'user_preferences' => 'REF_IfEjOPFUMd',
                          'clearpass' => '',
                          'x509_cert' => 'REF_fANyNelJWt',
                          'comment' => 'Default Super-Admin user',
                          'loc' => 'english',
                          'pop3_accounts' => [],
                          'email_secondary' => [],
                          'ras_ip' => 'x.x.x.x'
                        },
              'nodel' => ''
            }
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