I had previously had some issue with releasing emails from the quarantine, but I got it working by adding my mail server to the POP3 servers and prefetch settings. Thanks to help from frickler
The dropdown box left to the message should contain 'Release'. If that is not the case, i guess there is no pop3 server entered in POP3 -> Advanced.
Now many days have gone by without any spam or false positives. Today I received a false positive. Once again, I am unable to release any emails! I sent two emails with blacklisted words and the spam filter caught them. I can't release those either.
I tried through the mail manager first. Then I setup the user portal and sent another test email. It was caught by the filter. I looked in the user portal and there is nothing there. I go into mail manager POP3 Quarantine and see the email, but I am unable to release them.
I am able to delete emails from the mail manager.
I am able to download emails from the mail manager.
I have double checked, and my mail server is still listed in the POP3 servers list.
I have stopped and restarted the spam filter.
I have stopped and restarted the POP3 Proxy.
What worked:
I deleted my mail server from the POP3 list and added it back in. I then sent another test email with a blacklisted word. The spam filter caught it. I went into the mail manager and was able to release it. Of course the ones that came in before this are not releasable.
I will wait a week and try this test again. And keep doing it over longer periods of time to see what happens.
Thanks,
C68
