[7.450][BUG][FIXED] Unable to reset admin password or logon

Warning, DO NOT RESET Passwords, you will not have web access.
When I selected "Reset All Passwords" in the web interface and the page reloads, it comes to a reset admin password page. Every time I reset the password it loops to the reset password page again. Verified this on two installation of Beta.

Anyone know how to get past this looping problem?

0 Colby over 16 years ago

I ran the following at the console, however, the change admin password page is still in a loop when I hit https://x.x.x.x:4444. Every time I put a new password in it loops back to the change password page.

cc
RAW
system_password_reset
ctrl + c
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0 BarryG over 16 years ago in reply to Colby

Have you tried rebooting?

Barry
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0 flichtenheld over 16 years ago

Warning, DO NOT RESET Passwords, you will not have web access.
When I selected "Reset All Passwords" in the web interface and the page reloads, it comes to a reset admin password page. Every time I reset the password it loops to the reset password page again. Verified this on two installation of Beta.

Anyone know how to get past this looping problem?

I can't reproduce this here. Which browser are you using?

You can also try to set the admin password with cc:
cc admin_pw_setup password
(This only works if the password is currently unset)
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0 Colby over 16 years ago in reply to flichtenheld

I can't reproduce this here. Which browser are you using?

You can also try to set the admin password with cc:
cc admin_pw_setup password
(This only works if the password is currently unset)

I did reboot.

I've tried to access the web interface with IE8 and FF3.

Found a work around using your recommendation using cc admin_pw_setup:

1. Had to reset Root using:
default init=/bin/bash
at the prompt entered "passwd" to change password.

2. Reboot

3. Log in as Root and enter

cc
RAW
system_password_reset
then hit ctrl + c

4. Enter cc admin_pw_setup "password"

you can't enter a sophisticated password but it did the trick and I can access the web interface again.

Thanks for the help!
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0 flichtenheld over 16 years ago in reply to Colby

I did reboot.

I've tried to access the web interface with IE8 and FF3.

Found a work around using your recommendation using cc admin_pw_setup:

Interesting that this worked since that is basically what webadmin does call,. too.
And as I said I can't reproduce the bug here.

Can you reproduce it? I.e. could you leave open a console session as root
(to not have to do the init=/bin/sh dance), then trigger the password reset either via
webadmin or cc and see whether the same problem reoccurs?
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0 Colby over 16 years ago in reply to flichtenheld

Interesting that this worked since that is basically what webadmin does call,. too.
And as I said I can't reproduce the bug here.

Can you reproduce it? I.e. could you leave open a console session as root
(to not have to do the init=/bin/sh dance), then trigger the password reset either via
webadmin or cc and see whether the same problem reoccurs?

I reset all passwords by webadmin and the same thing happened...stuck in a loop on the change password page.

I also reset passwords by system_password_reset and the same thing happened...stuck in a loop on the change password page.

Had to use cc admin_pw_setup to get access again on both tests.

I tested on two independent builds with the same results.
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0 nitehawk over 16 years ago in reply to Colby

We've got a new report for this here: https://community.sophos.com/products/unified-threat-management/astaroorg/f/98/t/67812
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0 dmzalarm over 16 years ago in reply to nitehawk

this was also reported here https://community.sophos.com/products/unified-threat-management/astaroorg/f/98/t/67719
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0 flichtenheld over 16 years ago in reply to dmzalarm

Still can't reproduce the issue. If someone could send me his logs, that might be helpful.
See the other thread https://community.sophos.com/products/unified-threat-management/astaroorg/f/98/t/67719 for more verbose instructions.
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0 Astaro Beta Bot over 16 years ago in reply to flichtenheld

Astaro Beta Report
--------------------------------
Version: 7.450
Type: BUG
State: FIXED
Reporter: Colby
Contributor: 
MantisID: 10725
--------------------------------