[1.820] Public IP show's HASH Value [KNOWNISSUE]

Hi,

as public IP one devices shows a HASH Value and not an IP Adresse:

/etc/agent/cache.dump says the following:

key: ---> 'device.location' ::=
{
   "country" : "at",
   "longitude" : 0,
   "timezone" : "/usr/share/zoneinfo/Europe/Vienna",
   "state" : "01",
   "city" : "",
   "timestamp" : 1219053689,
   "latitude" : 0,
   "dst" : true,
   "ipaddress" : "HASH(0x8fe2278)",
   "zoneinfo" : "Europe / Vienna",
   "offset" : 7200

Regards,
Henrik

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0 r2d2 over 16 years ago

Hi Henrik,

Can you tell us what's the version of device reporting 'HASH' as ip ?
You may check it on ACC, Monitoring->Versions.
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0 Henrik_01 over 16 years ago in reply to r2d2

Hi,

it's a 7.300.

Regards,
Henrik
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0 r2d2 over 16 years ago in reply to Henrik_01

Hi Henrik,

Please do on ASG : "cksum /usr/sbin/acc-agent.plx" and show us the output.

Thanks
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0 r2d2 over 16 years ago in reply to Henrik_01

Hi Henrik,

Please do on ASG : "cksum /usr/sbin/acc-agent.plx" and show us the output.

Thanks
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0 Henrik_01 over 16 years ago in reply to r2d2

Here it comes:

1004926122 6149856 /usr/sbin/acc-agent.plx

Regards,
Henrik
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0 r2d2 over 16 years ago in reply to Henrik_01

Hi,

That's fine. Now do on ASG: "cat /etc/location"
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0 Henrik_01 over 16 years ago in reply to r2d2

Well, guess what :-) :

fw:/etc # cat location



    at
    HASH(0x8fe2278)
    0
    0
    01


    1219053689


Regards,
Henrik
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0 r2d2 over 16 years ago in reply to Henrik_01

Cool [[:)]]

You may fix it by running on ASG (as a root):
/usr/local/bin/iplocator.plx --srvlist /etc/up2date/servers.geoip
Then restart acc-agent by running as a root on ASG:
/var/mdw/scripts/nextgen-agent restart

We will discuss how to handle it during up2date as it's leftover from
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0 Henrik_01 over 16 years ago in reply to r2d2

So,

I started the following command:

/usr/local/bin/iplocator.plx --srvlist /etc/up2date/servers.geoip

and the result was

Successfully wrote results to '/etc/location', exiting.

Looks fine, but guess what :-)

The IP in the /etc/location file is the IP of the ACC and not from the ASG :-(

This needs to give GOOD points.

Regards,
Henrik
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0 r2d2 over 16 years ago in reply to Henrik_01

Which ACC IP address do you see ?
IP locator puts IP address of the machine/gateway (if present) which is seen on external node you are connecting to. In other words if you are connecting to up2date server that's the IP address the up2date server sees.

Regards
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0 Henrik_01 over 16 years ago in reply to r2d2

In the /etc/location file on the ASG appliance is the IP Address of my
ACC Server which is configured to be the Up2Date Cache server.

If I understand you right, you say that behaviour is ok. But I don't think
so, because this IP Address is used for the public IP on the ACC. Now
if I use the ACC Server for Up2Date Cache for all my ASG's all public IP's
would be the same for all.

I hope I could explain right. If not, please let me know.

Regards,
Henrik
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0 r2d2 over 16 years ago in reply to Henrik_01

If you have ACC cache defined it works as you described. We will discuss how to handle this scenario.

Regards
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0 Henrik_01 over 16 years ago in reply to r2d2

There needs to be some other issue. All my appliances have the same
location.

Regards,
Henrik
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0 Thorsten Zachmann over 16 years ago in reply to Henrik_01

This can happen

1. if they all have the same public IP e.g. if they are behind the same router
2. e.g. their public ip addresses are all from the same network and ip -> location gives for all the same result.

What are the public IP addresses of the ASGs?

Thorsten
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