Whilst viewing the status of a test ASG (a 7.260 unit), noticed that the licensing indicator in ACC for the device is yellow... I didn't think anything on that license had expired, and nothing had... except the warranty... well, I don't think this should have any affect whatsoever on the licensing status indicator, as even customers of mine with ASG 320s, 425s, etc. that have Platinum maintenance still have a string in the licensing tab that says the warranty expired... maybe leave this as an informational string... but don't factor it into a unit's licensing status.
the license subscriptions do not necessarily need to have expired completely. As soon as they near the expiration date the indicator will go up to warn you about expiring license subscriptions.
Hence, for most trial licenses you will automatically get first warnings on the first days. The warnings begin when the expiration nears 30 days.
We have to think about how to handle the "Warranty" subscription. Thanks for pointing this out.
Henning; the Warranty info is basically useless to those who manage an ASG... any unit purchased and installed (whether it be an Astaro-manufactured appliance, or a software install on custom hardware) includes a 90 day warranty period (at least as defined by the system) upon install... However, as long as one has purchases Gold or Platinum Support, they product is still sort of "warrantied".... I'm just arguing that we should not count, at all, the status of the warranty period of an ASG in your calculations that determine whether a unit's Licensing status should be yellow, green, or red. Indeed, I have many customers out there that have 2 years (as does my ASG Test license I'm testing with ACC) or more left on their Platinum or Gold Maintenance... the "warranty" expired long ago, but Astaro will still replace one of these appliances should the HD or MB die in it... Include the info if you want (though it is meaningless, for the most part) about the warranty period, but don't make all my threat displays show a "caution" condition when there is no need for it.
CTO, Convergent Information Security Solutions, LLC
Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
Henning; the Warranty info is basically useless to those who manage an ASG... any unit purchased and installed (whether it be an Astaro-manufactured appliance, or a software install on custom hardware) includes a 90 day warranty period (at least as defined by the system) upon install... However, as long as one has purchases Gold or Platinum Support, they product is still sort of "warrantied".... I'm just arguing that we should not count, at all, the status of the warranty period of an ASG in your calculations that determine whether a unit's Licensing status should be yellow, green, or red. Indeed, I have many customers out there that have 2 years (as does my ASG Test license I'm testing with ACC) or more left on their Platinum or Gold Maintenance... the "warranty" expired long ago, but Astaro will still replace one of these appliances should the HD or MB die in it... Include the info if you want (though it is meaningless, for the most part) about the warranty period, but don't make all my threat displays show a "caution" condition when there is no need for it.
CTO, Convergent Information Security Solutions, LLC
Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
I understand your position and will take this into account as well as awarding you some points for this report.
The thing I could offer is relocating the Warranty pseudo-subscription info to the general license info so it does not get checked any longer. So probably putting it under:
Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
