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Unable to register APs in Sophos Central, even known good devices, remove/add - same account

Matthew Franklin

Is anyone else experiencing issues registering APX devices with with Sophos Central Wireless at the moment?

As per the Sophos guidance, I have disabled Wireless Protection within my local Sophos XG network (APs show as "Pending").

As a test, I have deleted a device from Sophos Wireless - then tried to re-register it.



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  • +4

    Hello Community,

    Thank you for your reports.

    GES/DEV was investigating this issue under SIM-61374.

    The issue has been resolved as of 12:17 pm PST.

    If you still experience issues, please share any Case ID you have logged with Support and make sure to share in the ticket the AP S/N and Enable Support Access to Sophos Central.

    Regards,

Reply
  • +4

    Hello Community,

    Thank you for your reports.

    GES/DEV was investigating this issue under SIM-61374.

    The issue has been resolved as of 12:17 pm PST.

    If you still experience issues, please share any Case ID you have logged with Support and make sure to share in the ticket the AP S/N and Enable Support Access to Sophos Central.

    Regards,

Children