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APX320s going offline

We are trialling Sophos APs for a wifi refresh but having some issues with them.

3 x APX320 - 2 managed through Sophos Central, one via an XGS6500.

They will occasionally go offline (red light, no ping response/LAN access but still advertising SSIDs and can still connect where network authentication isn't needed). Recently these have been going offline at roughly the same time. Cannot see anything on the switches. One is getting POE from the switch (Cisco 2960) and other 2 are into similar switches but powered by injector.

This is happening maybe every week, though it was much more regular some weeks back. Cannot access the cloud managed APs via console, but can get on to the firewall managed one.

Anything I can check? Can't see any logs on the AP and central/firewall doesn't seem to give me anything useful.

Power cycle required to get the back online then they work fine until next time.



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  • No Documentation yet, as this has been logged recently. Will update here if I find any work around or available fix for the reported issue. Besides could you let me know the firmware version on the Sophos Central wireless & does rebooting APX 320 fixes the issue for time being? 

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

  • Firmware is v2.3.4-3.

    Rebooted does resolve for now. We're trialling these with a view to replacing our existing wifi infrastructure with sophos APs, particularly the 320 series, so this looks like being deeply inconvenient if it is something that doesn't get fixed.

    Many thanks.

  • Yup, I can confirm now this is under investigation on the ID - CWIFI-13057. As the situation matches ! I'll also add an internal note on your provided service request - 06077397 to expedite the service request further ! 

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.