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Sophos Central Wireless with Captive Portal - random automatically logout

newit1

Hello,

first sorry for my english.

We use Sophos Access Points APX120 managed in Sophos Central.
Here we created a SSID with a captive portal. So the user only must acceppt the terms & conditions to get in the internet.

This works fine.

After a random time of minutes, sometimes up to 5,6 hours the devices will automatically disconnect from the SSID.
Not all devices at the same time, but one after another during some minutes/hours.
I don't unterstand why. What's the general timout of a captive portal? 

What is wrong on my Configuration?

Thank you for help.



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    Hello ,

    Thank you for reaching out to the community, can you share a config screenshot ?
    Sophos Central intercepts HTTP traffic and redirects users to a predefined page, the so-called hotspot or captive portal. There, users have to use one of the configured authentication methods before they can access the allowed networks, for example, the Internet. The landing page is the first page users will see after connecting to the hotspot.

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

Reply
  • 0

    Hello ,

    Thank you for reaching out to the community, can you share a config screenshot ?
    Sophos Central intercepts HTTP traffic and redirects users to a predefined page, the so-called hotspot or captive portal. There, users have to use one of the configured authentication methods before they can access the allowed networks, for example, the Internet. The landing page is the first page users will see after connecting to the hotspot.

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

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