Sophos Firewall: v19.5 EAP1: Feedback and experiences

You said after migration it was at 95%, but now it's at 93/94%. Does it mean memory usage actually decreased during this time after upgrade?  

Sorry about that, meant to say 75%.

Just adjusted this.

Is it possible for you to open a support access tunnel, so Engineering can take a look at your device to see what's using memory? 

You can PM me the support access ID. 

I presume this is a Home installation? 

PM sent

Hi Peter, 

Our engineering team investigated your device, and can see kernel memory slowly increasing over time. 

This is an issue we're aware of in the v19.5 EAP1 build, and something we've already fixed for the v19.5 GA build. You should not see this issue anymore if you upgrade to the GA build which will be released very soon. 

Thank you for reporting this! 

Thanks for investigating this and sharing the findings!

Wil wait for the GA.

Hi DejanBukovec ,
                 Thanks for your feedback. We have identified RCA for this issue.

I will send you PM for more details purpose.

We have identified this as a BUG and fixed in this setup.

Nov 22 15:24:39Z opcode:poll_for_SSO - SSO poll success
Nov 22 15:25:01Z inside heartbeat:HBstatus.....
Nov 22 15:25:08Z appliance key is 
Nov 22 15:25:09Z opcode:poll_for_SSO SSOD Service Status: UNTOUCHED SSO Status: disconnected
Nov 22 15:25:09Z opcode:poll_for_SSO Status - SSO status is DISCONNECTED .....
Nov 22 15:25:09Z opcode:poll_for_SSO - firmwareupgrade flag Nov 22 15:25:09Z opcode:poll_for_SSO - backup flag
Nov 22 15:25:09Z opcode:poll_for_SSO - SSO poll success
Nov 22 15:25:10Z Checking new IPs of fqdn for mta
Nov 22 15:25:38Z appliance key is 
Nov 22 15:25:39Z opcode:poll_for_SSO SSOD Service Status: UNTOUCHED SSO Status: disconnected
Nov 22 15:25:39Z opcode:poll_for_SSO Status - SSO status is DISCONNECTED .....
Nov 22 15:25:39Z opcode:poll_for_SSO - firmwareupgrade flag Nov 22 15:25:39Z opcode:poll_for_SSO - backup flag
Nov 22 15:25:39Z opcode:poll_for_SSO - SSO poll success
Nov 22 15:26:09Z appliance key is 
Nov 22 15:26:10Z opcode:poll_for_SSO SSOD Service Status: UNTOUCHED SSO Status: disconnected
Nov 22 15:26:10Z opcode:poll_for_SSO Status - SSO status is DISCONNECTED .....
Nov 22 15:26:10Z opcode:poll_for_SSO - firmwareupgrade flag Nov 22 15:26:10Z opcode:poll_for_SSO - backup flag
Nov 22 15:26:10Z opcode:poll_for_SSO - SSO poll success
Nov 22 15:26:40Z appliance key is 
Nov 22 15:26:41Z opcode:poll_for_SSO SSOD Service Status: UNTOUCHED SSO Status: disconnected
Nov 22 15:26:41Z opcode:poll_for_SSO Status - SSO status is DISCONNECTED .....
Nov 22 15:26:41Z opcode:poll_for_SSO - firmwareupgrade flag Nov 22 15:26:41Z opcode:poll_for_SSO - backup flag
Nov 22 15:26:41Z opcode:poll_for_SSO - SSO poll success
Nov 22 15:27:00Z getpublickey success Key: c59b9248-8d8a-4317-ac30-614524fbe813
Nov 22 15:27:11Z appliance key is 
Nov 22 15:27:12Z opcode:poll_for_SSO SSOD Service Status: UNTOUCHED SSO Status: disconnected
Nov 22 15:27:12Z opcode:poll_for_SSO Status - SSO status is DISCONNECTED .....
Nov 22 15:27:12Z opcode:poll_for_SSO - firmwareupgrade flag Nov 22 15:27:12Z opcode:poll_for_SSO - backup flag
Nov 22 15:27:12Z opcode:poll_for_SSO - SSO poll success
Nov 22 15:27:42Z l2dhcp_expired : 172.16.205.100 , 0 , wlnet4
Nov 22 15:27:42Z appliance key is 
Nov 22 15:27:43Z opcode:poll_for_SSO SSOD Service Status: UNTOUCHED SSO Status: disconnected
Nov 22 15:27:43Z opcode:poll_for_SSO Status - SSO status is DISCONNECTED .....
Nov 22 15:27:43Z opcode:poll_for_SSO - firmwareupgrade flag Nov 22 15:27:43Z opcode:poll_for_SSO - backup flag
Nov 22 15:27:43Z opcode:poll_for_SSO - SSO poll success
Nov 22 15:27:44Z opcode:sync_customerinfo - starting
Nov 22 15:27:45Z opcode:sync_customerinfo - registered to central
Nov 22 15:27:45Z function:check_customer_info - Not need sandboxd reload
Nov 22 15:27:45Z opcode:sync_customerinfo - Not need to sync since id is avaliable