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AP55C needed a reboot

jamesharper

Hi All,

We just had a situation where wireless connectivity was very poor - 60-80% packet loss and 200-500ms ping times. There was only one device connected, and signal strength was good.

After trying different channels I eventually rebooted the AP and it came good as soon as it was back online - no packet loss and 1-2ms ping times.

Is this a known bug? We tell our customers that by paying $500 for an AP instead of $50 for an AP that they get a much better and more reliable product, so having something like this happen is a bit embarrassing.

The latest AP firmware was installed on the XG device, but I can't tell if the AP had picked it up or not.

awed.log is peppered with this every 15 seconds or so for the last few days

2018-01-23 15:07:09 Use of uninitialized value in subtraction (-) at /</bin/awed>WP_connected_clients.pm line 984.
2018-01-23 15:07:09 1 WP_connected_clients::update_arp_cache
2018-01-23 15:07:09 2 WP_connected_clients::check_lease
2018-01-23 15:07:09 3 WP_connected_clients::update_clients

Any suggestions?

Thanks

James



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  • 0

    Hi James,

    What is the Frequency Band defined in the Wireless Network definition for the affected SSID? The issue could be caused due to congestion in the frequency band. Verify with a third party frequency scanner to check the congestion in the area and then configure the AP to work on a less used frequency band and a stable channel.

    Thanks