QuickBooks Updates failing

Question

I've got a client whose QuickBooks updates fail on an XG125 with XG OS 17.0.3 MR-3 unless we disable http scanning and IDS on the firewall rule. The firewall and web filter do not log any denies. I've also seen some odd behavior with streaming installs of Office 365 and Dropbox on this same firewall.

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GaryChancellor · Accepted Answer

I had a similar problem. I added the following under Web->Exceptions as a URL Pattern Matching exception: 
 ^([A-Za-z0-9.-]*\.)?intuit\.com/ 
 ^([A-Za-z0-9.-]*\.)?payroll\.com/ 
 ^([A-Za-z0-9.-]*\.)?quickbooks\.com/ 
 
 And skip checks for: 
 HTTPS Decryption 
 Malware and Content Scanning 
 
 Regards, 
 Gary

shred · Answer

This is definitely one of the frustrating aspects of using HTTPS Decryption. I find often an application or website won’t work but there’s nothing in the logs that indicates an issue. In fact, it appears everything is normal. I basically just look for any URLs related to the application or website (web filter in the logs) and start adding them to a web exception until it starts working. There’s some applications I end up adding an entire category to get it to work. 
 I’ve created a page on the Sophos Wiki here to document the URLs that I know don’t work with HTTPS Decryption: 
 
 Would be a great place for the community to consolidate their findings (it’s editable by any user) to save other folks the hassle of having to troubleshoot.

QuickBooks Updates failing

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