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SFM / License expired message

haennerson

Hello together

Has anybody of you a solution for the "expired" licenses messages after the initial trial licenses have expired?

We have several Sophos XG firewalls in our SFM instance, and we receive from every XG messages that the licenses have expired... but only for the "not licensed" moduls.

 

Is there a solution for that?

 

best regards,

Simon



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  • 0

    Hello good afternoon!

    I am also facing the same situation. There are some devices in which I manage them through Sophos Firewall Manager (SFM), and we decided to enable a TRIAL of some equipment but the project did not go forward and we decided not to buy the module.

    So in my Sophos Firewall Manager, the same is showing me in the Dashboard that there is a problem with my license.

    How do I change this status from "expired" to "unsubscribed".

    Thank you.

Reply
  • 0

    Hello good afternoon!

    I am also facing the same situation. There are some devices in which I manage them through Sophos Firewall Manager (SFM), and we decided to enable a TRIAL of some equipment but the project did not go forward and we decided not to buy the module.

    So in my Sophos Firewall Manager, the same is showing me in the Dashboard that there is a problem with my license.

    How do I change this status from "expired" to "unsubscribed".

    Thank you.

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  • 0 in reply to MaxwellOliveira

    Hi,

    Did anyone find a solution to this issue?

    We also have a few firewalls where the trial was enabled but they remain RED on the SFM. 

    Below you see a screenshot from SFM which shows two different scenarios.

    First two firewalls: Trial License expired and client has determined they no requirement for the features.

    The following firewalls: Trial License was initially deployed - then client moved forward with subscription which simply did not include Sandstorm.

     

    Keen to know how we can resolve this reporting issue.

     

    Cheers

    Adam