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Netflix 4K and v17

Ugh! Been having problems on my LG OLED Netflix app. 1080p worked fine but when I viewed 4K it would get about 15+ mins into a show and then start giving an error. If you tried to resume it would play about 3 secs and error again. FINALLY traced it to v17 (MR2 or MR3). I had Web Filter: Allow All. As soon as I changed to to None it worked fine. Tried the Netflix exception and still had the problem. I had been running v16.05 until v17 MR2 came out and had no problems. Weird.

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0 Billybob over 7 years ago

There is a byte range bug in v17 https://community.sophos.com/products/xg-firewall/sophos-xg-beta-programs/sfos-v170-beta/f/sfos-v170-beta-feedback/95909/fw-log-could-not-assocate-packet-to-any-connection-when-ips-enabled/352142#352142 which makes netflix fail when using web proxy.

Either follow Dominik's advice above or create a new firewall rule

Allow Lan>Wan user LG TV, uncheck http/s scanning, web policy none, application control none. You can apply LAN to WAN IPS policy if you like. Keep in mind, this rule won't scan anything but will NAT your TV so be mindful of the risks involved but I run all my streaming devices in this configuration instead of constantly tweaking firewall rules to make my streaming devices work correctly.
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0 Billybob over 7 years ago

There is a byte range bug in v17 https://community.sophos.com/products/xg-firewall/sophos-xg-beta-programs/sfos-v170-beta/f/sfos-v170-beta-feedback/95909/fw-log-could-not-assocate-packet-to-any-connection-when-ips-enabled/352142#352142 which makes netflix fail when using web proxy.

Either follow Dominik's advice above or create a new firewall rule

Allow Lan>Wan user LG TV, uncheck http/s scanning, web policy none, application control none. You can apply LAN to WAN IPS policy if you like. Keep in mind, this rule won't scan anything but will NAT your TV so be mindful of the risks involved but I run all my streaming devices in this configuration instead of constantly tweaking firewall rules to make my streaming devices work correctly.
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