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"No upgrades available" v17

Hi,

Ever since (and including) the v17 update, we have an XG210 that always says "No upgrades available". Every other XG device we manage asks to install the latest update as soon as you log in. A manual upgrade works.

Where can I look to troubleshoot this?

Thanks

James

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0 sachingurung over 7 years ago

Hi James,

Is the affected XG able to connect to the Up2date servers? DM me the u2d.log; for more information on where you can find the log files in XG, please refer to, Sophos Firewall: Where to find log files.

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0 jamesharper over 7 years ago in reply to sachingurung

I got this sorted. It was getting updates from SFM, and wouldn't save the setting to not. I turned off SFM, turned it back on without the update option, and it's all working now.

Thanks

James
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0 jamesharper over 7 years ago in reply to sachingurung

I got this sorted. It was getting updates from SFM, and wouldn't save the setting to not. I turned off SFM, turned it back on without the update option, and it's all working now.

Thanks

James
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