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Android apps unable to update

Over the last few days, none of the android devices on the network have been able to update installed apps. 

Updating over the mobile network is fine, as is updating over our 2nd network managed by UTM 9 :) 

Currently my rules are very simple (listed in order) :-

(4) Allow DNS out from DNS servers

(5) Block DNS from any device

(7) Unrestricted access (no IPS, no Scanning, No web, no apps) - contains specific IP addresses on LAN.

(3) Default (Block p2p) and my web-policy. IPS uses the built in lantowan_general rule

 

my web-policy (items blocked):-

Criminal Activities
Drugs and Controlled Substances
Extreme or Violent Web Content
Nudity and Adult Content
Suspicious

 

No matter what I do, the traffic is rejected. I'm fairly sure it's something to do with a *.gvt1.com/ which is rejected by rule (3) as Advertising.

 

Even adding the android devices to the unrestricted rule, traffic is rejected by the rule beneath it!

I don't have rules that restrict advertising, unless the lantowan_general or one of the categories in my web-policy includes advertising.

Three questions

1. Why is traffic that should be caught by the unrestricted rule dropping through

2. Where is the rule blocking advertising

3. How the heck do I resolve the issue to ensure android devices are able to update :) 

Rules

 

Unrestricted rule :-



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  • Hi Paul,

    Firewall rule 3 seems to be blocking this traffic with category Advertisements and category type Unproductive.

    The firewall rule you are displaying, is this rule 3 or your unrestricted rule ID 7? Could you post your rule 3.

    Also, run a policy test with that URL from Log Viewer > Policy Test. Test it against your Web Policy and Firewall Policy and let me know your results.

    Thanks,
    Karlos

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  • Hi Paul,

    Firewall rule 3 seems to be blocking this traffic with category Advertisements and category type Unproductive.

    The firewall rule you are displaying, is this rule 3 or your unrestricted rule ID 7? Could you post your rule 3.

    Also, run a policy test with that URL from Log Viewer > Policy Test. Test it against your Web Policy and Firewall Policy and let me know your results.

    Thanks,
    Karlos

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