Thread Info
  • State Suggested Answer
  • +1 person also asked this people also asked this
  • Locked Locked
  • Replies 8 replies
  • Answers 1 answer
  • Subscribers 29 subscribers
  • Views 19968 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Internal Server Error

Brad Fuller

Hi

Upgraded from 17GA to 17 MR-2, and upon reboot when I connect to the device via the webadmin, I get Internal Server Error.
All traffic and rules are still flowing, and the User Portal still works, but can't sign into the admin side.

Any ideas on how to fix it? Tried a power cycle, but still the same error.

 

Thanks!

 

Brad



This thread was automatically locked due to age.
Parents
  • 0

    Hi All,

    Anyone have any update, any option to get support team in action, I was also tried upgrade hardware, HDD, Memory, Cpu still the same problem after firmware update, User Portal work fine, VPN also only Admin assess "Internal Server Error 500"  Please help. Thank you

Reply
  • 0

    Hi All,

    Anyone have any update, any option to get support team in action, I was also tried upgrade hardware, HDD, Memory, Cpu still the same problem after firmware update, User Portal work fine, VPN also only Admin assess "Internal Server Error 500"  Please help. Thank you

Children
  • 0 in reply to dcorep

    I have still the same problem, the only temporary way to access your web admin is rollback the previous firmware by follow the below steps

    Access your device through SSH

    Then Go to Device Management > Show firmware to check previews firmware No. & exit

    Then go to Advanced Shell and type rebootfw -f (x)

    (x) = firmware no. is not currently used

    Good luck

  • 0 in reply to gladiatorf22

    Hi Dear,


    Thank you for this workaround information, obviously is not solution revers back, done aleady every time tryed with MR2 and MR3, will be nice to apply the newest firmware update, or know what is cause problem. Not try newest installation yeat "vanilla", and restore settings from a backup, this will probably lose all mail logs and reports data back running time, anyone tested?. Thank you