I've been using UTM9 Home editition for some time, wanted to migrate to XG and got my new hardware today. So I installed XG, but instead of using a freshly generated license I did a 'migrate UTM9 license' when registering. I got this message "Sorry: we are unable to register this device. Error ID: XG-00152". Later on, I learned that migrating a UTM Home license to an XG Home license is not possible.
So now I'm stuck with a non functional license key on my new XG box. Can't get past the basic config screen.
So I was wondering, can I remove this non functional key and replace it with a newly generated one (from Sophos portal), or are there any other ways of getting my box to work? I allready did a factory reset via SSH thinking that would resolve this issue, but it didn't affect the license-key problem in any way.
Thanks!
This thread was automatically locked due to age.