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No Security Heartbeat

Uli RompelRompel

Hello,

since update to SFOS 17.x i have no security heartbeat. The control center shows me "0 Connected".

At Sophos Central (cloud.sophos.com) the computer is still there.

I tried to:

a) Clear Security Heartbeat Account registration on XG Firewall, reboot, and logged on with my account again

b) Deinstall local installed Endpoint Advanced; Delete PC-Entry in Sophos Central; Reboot Client; Install again with no mistakes.

No success, still "0 Connected".

What can i do?

 

I am using:

XG Firewall (SFOS 17.0.1 MR-1) with home user lic.

Endpoint Advanced (with Advanced Lic)



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  • 0 in reply to Mr.Roboto

    Hi all,

     

    can you check your Appliance Logs? 

    hbtrust.log and heartbeatd.log in /log/

     

    Cheers

  • 0 in reply to LuCar Toni

    Sure :)

    HB

    2018-01-19 16:38:29 INFO Main.cpp[16681]:219 main - Maximum connected clients: 10000
    2018-01-19 16:38:29 INFO EndpointStorage.cpp[16681]:42 EndpointStorage - Working with persistent endpoint storage
    2018-01-19 16:38:29 INFO EndpointStorage.cpp[16681]:44 EndpointStorage - Calling EndpointStorageBackend::get_all_endpoints
    2018-01-19 16:38:29 INFO Main.cpp[16681]:392 main - Heartbeat daemon running
    2018-01-19 16:38:29 WARN PGDatabaseEngine.cpp[16681]:223 executeSync - no tuples for query GET_APPCACHE_ENTRYS
    2018-01-19 16:38:29 INFO EacEventReader.cpp[16681]:131 start - EacEventReader has been successfully started
    2018-01-19 16:38:29 INFO Main.cpp[16681]:100 dropPrivileges - Privdrop to uid 5 with gid 1007 successful
    2018-01-19 16:38:29 INFO Main.cpp[16681]:103 dropPrivileges - reduced capabilities: effective=net_admin, sys_resource, permitted=net_admin, sys_resource
    2018-01-19 16:38:29 INFO Main.cpp[16681]:173 sendHeartbeatReadyOpcode - heartbeat_ready opcode sent.
    2018-01-19 16:38:29 INFO ModuleEac.cpp[16681]:139 handOverEacState - Send EacSwitchRequest to all directly connected endpoints (state=1)

     

     

    HBtrust

    2018-01-19 16:52:44 INFO Sync.pm[18936]:131 SFOS::HBtrust::Central::Sync::prepare_endpoint_keys - Get fingerprints stored in database
    2018-01-19 16:52:44 INFO Sync.pm[18936]:152 SFOS::HBtrust::Central::Sync::prepare_endpoint_keys - User devices list is empty, nothing to fetch from Central
    2018-01-19 16:52:44 INFO Syncinfo.pm[18936]:45 SFOS::HBtrust::Central::Syncinfo::syncinfo - enabled
    2018-01-19 16:52:44 INFO Syncmissing.pm[18936]:45 SFOS::HBtrust::Central::Syncmissing::syncmissing - Reporting 0 endpoints as missing to Sophos Central
    2018-01-19 16:52:44 INFO Syncmissing.pm[18936]:69 SFOS::HBtrust::Central::Syncmissing::_report_missing_heartbeat - Sending Missing Endpoints to Sophos Central: utm-cloudstation-eu-central-1.prod.hydra.sophos.com/.../missing
    2018-01-19 16:52:44 INFO Syncmissing.pm[18936]:48 SFOS::HBtrust::Central::Syncmissing::syncmissing - Sophos Central requested status for 0 endpoints
    2018-01-19 16:52:44 INFO Syncmeta.pm[18936]:44 SFOS::HBtrust::Central::Syncmeta::syncmeta - Requesting customer information from Sophos Central: utm-cloudstation-eu-central-1.prod.hydra.sophos.com/.../customer
    2018-01-19 16:52:44 INFO IPSET.pm[18936]:33 SFOS::HBtrust::IPSET::write_ipset_sync_file - Write IPSET synchronization file to: /tmp/hb_magic_ipset
    2018-01-19 16:52:44 INFO Syncmeta.pm[18936]:77 SFOS::HBtrust::Central::Syncmeta::syncmeta - Calling heartbeat_ipset OPCODE to set IPSET and synchronize across HA/Cluster
    2018-01-19 16:52:45 INFO hbtrust[18936]:126 main:: - LOCK_EX on /bin/hbtrust is being removed

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