Web Proxy will not run

Question

I’m running Sophos Home XG V17-MR1 on a Qotom Q355G4 (Intel Core i5, 4GB RAM, 32GB SSD) and everything seems to be working fine except the Web Proxy service. It’s indicating “Stopped” in the GUI and when I click restart, it shows “Running” for a second then immediately goes back to “Stopped”. I’ve tried completely reinstalling Sophos XG but I’m still having the same issue. Any ideas?

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shred · Accepted Answer

Ended up fixing the issue: See this thread for more info: Web Policy issues - all traffic is blocked

Stelios andreou · Answer

Guys i lost many hours on this, and try various things. 
 After i try to downgrade / upgrade the firmware, download new iso up to date and format again the FW, I have find the issue. 
 Go to Administration -> time -> Do not use NTP Server and fix the date/hour. Yes i know, you had already setup the time on the installation but it wasn't saved.