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XG Firewall v17 Recategorization not working

Alex Yao

I believe there is a bug with the custom url categories. I have a custom category created with both domains and keywords. I then have this category added to a user activity and blocked using a policy. It seems that Sophos shows the url categorized as that custom category for about an hour or so. Then something switches (without my interaction) and it disappears from the custom category. Diagnosis Url Categorization no longer shows the custom category listed, only the original category. I can temporary fix it by removing the category, removing the web policy, rebooting, adding the category and web policy. Then it will work for another couple hours before it occurs again.

This bug is extremely frustrating. Is this a common problem?



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    This issue has come back again. Sophos randomly decides to remove my custom categories. The url remains in the category but it is no longer categorized in the category. When I remove the category and add the urls back, it claims that they are invalid. Upon a reboot, it accepts them again. Then it's just a matter of time before it removes the domains again.

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    This issue has come back again. Sophos randomly decides to remove my custom categories. The url remains in the category but it is no longer categorized in the category. When I remove the category and add the urls back, it claims that they are invalid. Upon a reboot, it accepts them again. Then it's just a matter of time before it removes the domains again.

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