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XG Firewall v17 Recategorization not working

Alex Yao

I believe there is a bug with the custom url categories. I have a custom category created with both domains and keywords. I then have this category added to a user activity and blocked using a policy. It seems that Sophos shows the url categorized as that custom category for about an hour or so. Then something switches (without my interaction) and it disappears from the custom category. Diagnosis Url Categorization no longer shows the custom category listed, only the original category. I can temporary fix it by removing the category, removing the web policy, rebooting, adding the category and web policy. Then it will work for another couple hours before it occurs again.

This bug is extremely frustrating. Is this a common problem?



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  • 0

    Not a common problem.  Are you using a cluster?  Are you using SFM?  Are you doing anything with the XML API?

  • 0 in reply to Michael Dunn

    No. I am not using any of those. While running v17 MR1, I removed the previous category that I had created, restarted, created a new category with a different name, and imported the domains and keywords I previously had. This was able to solve the problem until now. I have just updated to v17 MR2 and again have encountered the same issue. The domains that were previously recategorized correctly are again missing from my custom category. I have again removed the category and added the domains to fix the issue. 

    The problem may be with the Sophos updates to the firewall. I believe the same issue occurred when I upgraded from v16 to v17. It has again occurred with the upgrade from MR1 to MR2.

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  • 0 in reply to Michael Dunn

    No. I am not using any of those. While running v17 MR1, I removed the previous category that I had created, restarted, created a new category with a different name, and imported the domains and keywords I previously had. This was able to solve the problem until now. I have just updated to v17 MR2 and again have encountered the same issue. The domains that were previously recategorized correctly are again missing from my custom category. I have again removed the category and added the domains to fix the issue. 

    The problem may be with the Sophos updates to the firewall. I believe the same issue occurred when I upgraded from v16 to v17. It has again occurred with the upgrade from MR1 to MR2.

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