Problem with Amazon APP

Question

Hi everybody, I've a problem with Amazon android APP. 
 If I use the app it non works, it says a "connection problem". If connect to amazon with a browser there are no problem. 
 I found that the problem is partially caused by the web filter, but I've not block any category that can regard Amazon. In fact with the Browser (pc o smartphone) there are no problem to reach amazon with the bew filter active. 
 I added a rule that allow "*.amazon.com" and "*.amazon.it" but it seams non workign properly beacause the problem in still present. 
 Can someone help me.

EMC · Accepted Answer

I had the same problem. Please add an exception for "aax-eu.amazon-adsystem.com" and try again. It worked for me.

rfcat_vk · Answer

Hi, 
 in your web filter policy are you using block ads? If so that will stop most of the amazon sites from getting through. Or do you have block unwanted Apps or similar active? 
 Ian

Evan Kittleman · Answer

I was having the same problem. I found that in addition to: 
 ^([A-Za-z0-9.-]*\.)?amazon-adsystem\.com/ 
 ^([A-Za-z0-9.-]*\.)?amazon\.com\.?/ 
 I also needed to add: 
 ^([A-Za-z0-9.-]*\.)?adsafeprotected.com 
 I was seeing adsafeprotected.com URLs in the Web filter logs, and excepting them resolved the issue for me. 
 I did not have to put any category exceptions in. 
 I hope this helps. [Corrected the amazon regex and removed standalone entries.]