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Connections & Interfaces summary disappeared from control center

Hello,

I have a problem with Connections & Interfaces summary box in control center, it is suddenly disappeared, I tried to restart firewall more than one time to appear again but nothing happened and I upgraded firmware also but the same issue still happen.

you can check the below screenshot for the issue.

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0 FloSupport over 7 years ago

Hey Karim Ali

Could you please verify what SFOS firmware version you are currently running?
Also please confirm your deployment method (HA, Hardware, Software, VM)

Thanks,

FloSupport | Community Support Engineer
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0 Karim Ali over 7 years ago in reply to FloSupport

Our firewall on SFOS 17.0.0 GA but when it was on SFOS 16.05.8 the same issue occurred and the deployment method Hardware.
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0 FloSupport over 7 years ago in reply to Karim Ali

Hey Karim Ali

Have you already opened a case with us at Sophos Support?
Please PM with your case number so that I can followup.

Thanks,

FloSupport | Community Support Engineer
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0 Karim Ali over 7 years ago in reply to FloSupport

I did that from 2 days ago but they didn't solve it till now, I'm so disgruntled from this slow support.
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0 FloSupport over 7 years ago in reply to Karim Ali

Hey Karim Ali

I apologize for your experience with our support.
Could you please PM me with your case number so I can follow up?

Regards,

FloSupport | Community Support Engineer
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