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V17 hanging a lot and it's not stable, all my issues fix after return to V16

KhaledMaged

i have 3 Device XG 125 and yesterday morning i have updated 3 devices to V17 and after 3 hours, a lot of issues happened like the following :

 

1- VPN site to site not connection, from the log it say failed ( no more details in log )

2- suddenly when i try to logon to sophos main page , after enter the username and password, it will not login, even no message password is wrong or any message, it just stuck ( fix by hard restart, then it appear 2 time more then fix by hard restart)

3- it's not responding to SSH, mean i enter username and password and i choose to restart or shutdown but, nothing happened 

4- after restarting then login to firmware page to check the current version, it will stuck and nothing appear

 

 

all of this issues appear in all of my XG ( 3 devices in 3 different location ), and all working back normally after back again to firmware 16, so is 17 tested or not ? i'm always doing update for the new firmware and no issue at all, this the 1st time, and this effect my organization for 2 hours, 

 

and can any one advice me the following :

1- is there any support hotline of sophos in UAE?

2- what is benefit of having Enhanced Support, and what different between it and Enhanced plus Support ?

3- what is the backup solution you can advice if one device (hardware or software failed ) ?

 



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  • 0

    There are plenty of posts discussing this topic.  As far as I am concerned, upgrading from one version to another is a reliable way to have troubles with VPN.  I did upgraded to latest V17, but many times, I had to rebuilt VPN from scratch.  I would never go back to V16.  Tons and tons of problems.  V17 brings you IKEv2 which is known to be mandatory in order to expect a minimum of security.    As oppose to IKEv1 in v16. Take note of your VPN setup in V16  before upgrading to v17, but once in v17, rebuild VPN from scratch.  If possible, with default IKEv2 profile I would say.

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  • 0

    There are plenty of posts discussing this topic.  As far as I am concerned, upgrading from one version to another is a reliable way to have troubles with VPN.  I did upgraded to latest V17, but many times, I had to rebuilt VPN from scratch.  I would never go back to V16.  Tons and tons of problems.  V17 brings you IKEv2 which is known to be mandatory in order to expect a minimum of security.    As oppose to IKEv1 in v16. Take note of your VPN setup in V16  before upgrading to v17, but once in v17, rebuild VPN from scratch.  If possible, with default IKEv2 profile I would say.

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