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V17 hanging a lot and it's not stable, all my issues fix after return to V16

KhaledMaged

i have 3 Device XG 125 and yesterday morning i have updated 3 devices to V17 and after 3 hours, a lot of issues happened like the following :

 

1- VPN site to site not connection, from the log it say failed ( no more details in log )

2- suddenly when i try to logon to sophos main page , after enter the username and password, it will not login, even no message password is wrong or any message, it just stuck ( fix by hard restart, then it appear 2 time more then fix by hard restart)

3- it's not responding to SSH, mean i enter username and password and i choose to restart or shutdown but, nothing happened 

4- after restarting then login to firmware page to check the current version, it will stuck and nothing appear

 

 

all of this issues appear in all of my XG ( 3 devices in 3 different location ), and all working back normally after back again to firmware 16, so is 17 tested or not ? i'm always doing update for the new firmware and no issue at all, this the 1st time, and this effect my organization for 2 hours, 

 

and can any one advice me the following :

1- is there any support hotline of sophos in UAE?

2- what is benefit of having Enhanced Support, and what different between it and Enhanced plus Support ?

3- what is the backup solution you can advice if one device (hardware or software failed ) ?

 



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  • 0 in reply to KhaledMaged

    KhaledMaged,

    in any environment, any one, yoour Organization should adopt a change management process, where changes are handled in a certain way that in case of failure, systems can return to an operational state. The primary goal of change management is to keep the security level at what the policy request.

    This is a security concept and not a Sophos One.

    So, test every solution (Sophos, New HW, New SW, Changes,etc...) in a test environment and then move to production with particular attention.

    Regards

  • 0 in reply to lferrara

    Thanks for your clarification, regarding testing the update in test environment, so i have 3 branches with 200 Users, how to test the update between 3 branches with 200 active users !!