This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

I am browsing through a firewall in gateway mode and I keep getting sec_error_unknown_issuer on Firefox and err_cert_authority_invalid in Chrome when trying to access some https websites. How do I fix this?

On a XG Firewall version 16  in gateway mode I keep getting sec_error_unknown_issuer on Firefox and err_cert_authority_invalid in Chrome when trying to access some https websites such as turnitinuk.com, support.microsoft.com and lcci.org.uk .   The message in the browser also says the website cannot be accessed due to HSTS.  The Firewall rule for internet browsing I set up allows access to any host on the internet and there is no scanning of http or https packets, no web filtering  or application filtering is enabled.  I have added these websites to the web exceptions in the firewall and I have also tried turning off micro-app discovery but this did not help.I have checked the  root certificate authorities for the websites that are not opening and they are all  saved in the XG Firewall.  How do I fix this?



This thread was automatically locked due to age.
Parents
  • Hi Sir,

    Good Day

    Hope this may help. Try to clear browsing history of your browser or try to reboot your firewall. If you don't enable microapp discovery or scanning of https websites
    Try to view logs from XG firewall 

    Thank you

    PS.
    Im also a newbie 


  • I have cleared browser history and restarted the firewall and also micro app discovery and HTTP/HTTPS scanning is disabled.  The web browser gives me the same error.  I can see the connections being accepted in the web filter log but there is no data being transmitted

    This is a screenshot of the firewall web filter log

Reply
  • I have cleared browser history and restarted the firewall and also micro app discovery and HTTP/HTTPS scanning is disabled.  The web browser gives me the same error.  I can see the connections being accepted in the web filter log but there is no data being transmitted

    This is a screenshot of the firewall web filter log

Children