We are using Sophos XG125w and Sophos VPN client. One user (Surface pro 3 - Windows 10) from one of the remote site is having issues. All other users from the same site don't have any issue.
VPN connection keeps dropping and reconnecting itself every 5 to 20mins:
Fri Sep 22 11:10:36 2017 MANAGEMENT: >STATE:12345678,CONNECTED,SUCCESS,
Fri Sep 22 11:14:05 2017 [SophosApplianceCertificate] Inactivity timeout (--ping-restart), restarting
Fri Sep 22 11:14:05 2017 SIGUSR1[soft,ping-restart] received, process restarting
User has installed VPN client in only 1 device.
What might be the possible cause of the issue? Could someone help me identify the issue?
Thank you.
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