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Active Directory w/ subdomains: authentication fails for users of subdomain

Denny G.

Hi all,

we have XG-310 (FW: HW-SFOS_16.05.6_MR-6.SF300-266) with some REDs setup as a trial. This works as intended but we have some trouble with the AD connection.

We have a root-domain and a subdomain for each subsidiary. We have a global security group "Sophos Users" in the domain "company.com". In this group are users and groups from all domains (e.g. john@company.com, mary@de.company.com, neo@uk.company.com, allusers@ca.company.com).

Although using the global catalog port (3268), users from the subdomains cannot login. This is because the XG is prefixing every username with the "NETBIOS Domain" (which is a mandatory field when adding an AD connection). The NETBIOS name is in our case "COMPANY"

 

Example:

john is sent as "COMPANY\john" to the AD server -> user can login
mary is sent as "COMPANY\mary" to the AD server which fails because her account is "DE\mary" -> user cannot login
DE\mary ist sent as "COMPANY\DE\\mary" to the AD server which fails even harder (of course) -> user cannot login

 

Right now we are using a workaround by adding an authentication server for each domain. But, this is ... crap.

Did anyone else run into this issue and fixed it?

 

Thanks,

Denny



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  • 0

    Hi Denny , 

    In this case you may need to use the use username@de.sophos.com and user@company.com and adjust the attributes in the Authentication server.

  • 0 in reply to Aditya Patel

    Users from the root domain are fine with user@company.com. Users from a subdomain cannot login with user@subdomain.company.com either.

    Interesting: when entering the username from a subdomain-user I can see the wrong login ("company\username") in tcpdump received by the AD server. When using username@subdomain.company.com no auth request seems to be sent to the AD server because it's not bein recorded by tcpdump.

    My current configuration looks like this:

    Adding more "detailed" search-queries (eg. dc=subdomain1,dc=company,dc=com etc) did not help in any case.

     

    Any addtional thoughts?

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  • 0 in reply to Aditya Patel

    Users from the root domain are fine with user@company.com. Users from a subdomain cannot login with user@subdomain.company.com either.

    Interesting: when entering the username from a subdomain-user I can see the wrong login ("company\username") in tcpdump received by the AD server. When using username@subdomain.company.com no auth request seems to be sent to the AD server because it's not bein recorded by tcpdump.

    My current configuration looks like this:

    Adding more "detailed" search-queries (eg. dc=subdomain1,dc=company,dc=com etc) did not help in any case.

     

    Any addtional thoughts?

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