I am on the latest version and every once in a while my system reporting stops working. All reports on the "Reports" page change to "No Record Found". I can re-install the firmware and restore my backup and it fixes it for a while but then it happens again. No changes are made at the time this occurs.
Hey Nitr01,
I wanted to bring this back up as I'm now experiencing the same issue you are. I've recently upgrade to 17.5.3 MR-3 and the next day I it was working just fine. Over the weekend, it must of died as when I came into work Monday it was showing "No record found" for everything. I haven't tired re-installing firmware or restoring the backup as I wish to stay away from downtime if possible.
I've followed the steps on here: community.sophos.com/.../123209
SFV4C6_SO01_SFOS 17.5.3 MR-3# service -S
lcdd UNTOUCHED
postgres RUNNING
sigdb RUNNING
reportdb RUNNING
crreport UNREGISTERED
awarrensmtp UNREGISTERED
smtpd RUNNING
nasm RUNNING
ntpclient RUNNING
garner RUNNING
console> show on-box-reports
Local Reporting : on
console> system diagnostics show disk
Partition Utilization(%)
===============================
configuration 18%
content 1%
report 37%
SFV4C6_SO01_SFOS 17.5.3 MR-3# df -h
Filesystem Size Used Available Use% Mounted on
rootfs 301.9M 2.6M 279.3M 1% /
df: /newroot: No such file or directory
df: /newroot/dev: No such file or directory
df: /newrootrw: No such file or directory
none 301.9M 2.6M 279.3M 1% /
none 11.7G 40.0K 11.7G 0% /dev
none 11.7G 54.3M 11.7G 0% /tmp
none 11.7G 14.6M 11.7G 0% /dev/shm
/dev/conf 385.4M 68.6M 316.7M 18% /conf
/dev/content 43.6G 378.0M 43.2G 1% /content
/dev/var 368.7G 136.5G 232.2G 37% /var
To verify, this is what the problem looks like.
and yes, logging is enabled for almost all of my firewall rules.
Hey Nitr01,
I wanted to bring this back up as I'm now experiencing the same issue you are. I've recently upgrade to 17.5.3 MR-3 and the next day I it was working just fine. Over the weekend, it must of died as when I came into work Monday it was showing "No record found" for everything. I haven't tired re-installing firmware or restoring the backup as I wish to stay away from downtime if possible.
I've followed the steps on here: community.sophos.com/.../123209
SFV4C6_SO01_SFOS 17.5.3 MR-3# service -S
lcdd UNTOUCHED
postgres RUNNING
sigdb RUNNING
reportdb RUNNING
crreport UNREGISTERED
awarrensmtp UNREGISTERED
smtpd RUNNING
nasm RUNNING
ntpclient RUNNING
garner RUNNING
console> show on-box-reports
Local Reporting : on
console> system diagnostics show disk
Partition Utilization(%)
===============================
configuration 18%
content 1%
report 37%
SFV4C6_SO01_SFOS 17.5.3 MR-3# df -h
Filesystem Size Used Available Use% Mounted on
rootfs 301.9M 2.6M 279.3M 1% /
df: /newroot: No such file or directory
df: /newroot/dev: No such file or directory
df: /newrootrw: No such file or directory
none 301.9M 2.6M 279.3M 1% /
none 11.7G 40.0K 11.7G 0% /dev
none 11.7G 54.3M 11.7G 0% /tmp
none 11.7G 14.6M 11.7G 0% /dev/shm
/dev/conf 385.4M 68.6M 316.7M 18% /conf
/dev/content 43.6G 378.0M 43.2G 1% /content
/dev/var 368.7G 136.5G 232.2G 37% /var
To verify, this is what the problem looks like.
and yes, logging is enabled for almost all of my firewall rules.
