Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 2 replies
  • Answers 1 answer
  • Subscribers 28 subscribers
  • Views 10050 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Unable to connect with the Customer My Account server since the last 88 days

Ocha

I am getting following error on my home firewall: 

Your device is not able to connect with the Customer My Account server since the last 88 days. If the device fails to synchronize for 2 more day(s), it will be deactivated. Please  {vrclicklink}  to synchronize manually.

I have had this license key/firewall working without problem for last year or so. I am not sure why suddenly I am getting this issue. I tried creating new home license key on my account and I noticed that License Number/Product is different on new one: old - FG4C6-SW, new - FG4C6-HU. I suspect something changed on sophos side that made FG4C6-SW not work anymore (it is a 2 year old license). 

Is there a way to change license on my unit or somehow fix the old license?

I have lots of FW/VPN/Port forwarding rules that I cannot replicate. If I back up, reinstall and import backup, will it use new license or same old license will be restored from backup?

I also tried manually synchronizing licenses but it gives me an error. I feel like there is nothing I can to do change/sync/update license myself



This thread was automatically locked due to age.