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After MR7 , IPS Pattern fails to update 3.13.89

lferrara

Hi All,

IPS is not updating anymore after MR7. Can someone else confirm this behaviou?

Thanks



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  • 0

    MY status?

    IPS and Application signatures
    3.13.89
    -
    11:42:22, Aug 24 2017
    Downloading...

    Since the upgrade.

    Houston, we have a problem.

    Regards,

     

     

  • 0 in reply to snlmauricio

    Luiz,

    On my home XG same behavior and then it failed after some hours.

  • 0 in reply to lferrara

    Hi,

    my IPS is still downloading the update.

    My daily reports (3) have not arrived yet. They are generated at approx 1am.

    Ian

     

    Update:- restarted the XG, the missing reports appeared and the downloading IPS pattern is now showing failed. I have tried manually initiating a download (update) but the IPS still shows failed.

    Ian

  • 0 in reply to rfcat_vk

    Ian,

    just want to confirm that my daily reports have 2 hours of delay. test email from reporting sends email correctly (in time).

  • 0 in reply to lferrara

    Hi Luk,

    a restart appears to have fixed the issue, all reports came through on time this morning.

    Ian

  • 0 in reply to rfcat_vk

    Ian,

    I reinstalled the Firmware on my home system (because I tried to move IPS folders, U2DVERSION, etc) without success and now IPS has updated successfully. I am on MR7 but now:

    • WAF and Client Authentication fail to update
    • Time is wrong. The time zone from GUI is correct but from CLI and from log viewer the Timezone is BST.

    Attached some screenshot. I guess the pattern update process changed because moving U2DVERSION file does not work anymore. We are waiting for next monday from an official look at those issue. Of course reporting and all email from XG are coming with wrong time. Reboot or setting the date from cli does not help in both issues.

  • 0 in reply to lferrara

    Hi Luk,

    not a fun way to spend the afternoon. I have checked my GUI and CLI time/date and both show the same correct values.

    Ian

  • +1 in reply to rfcat_vk

    It was morning! :-)

    Anyway it seems that uploading the backup config after the initial setup did not correctly adjust the Timezone somewhere into xg. Timezone file from advanced shell was correct too. So what I did to fix was to set the timezone to Europe/London from GUi, reboot, configure Europre/Rome again from GUI, reboot again. All good.

    I am looking forward to having a fix for pattern update issue. There should be a way to force the download of patterns from scratch like we did last year when Avira failed to update.

    Regards

  • 0 in reply to lferrara

    Hi all,

    same problem here but with the Sophos AV definitions.

    The pattern update shows "downloading" and the current version "1.0.11418".

    But in the log viewer I have the following entry:

    "Sophos AV definitions upgraded from 1.0.11417 to 1.0.11418."

    Greetz

    DomNik

     

    Update after some hours:

    The next pattern update 1.0.11421 was triggered and everything is back to normal. :-)

  • 0 in reply to lferrara

    , can you have a look at this thread and issue with MR7-pattern update?

    IPS seems not updating correctly. In my case I installed MR7 from scratch. WAF and Client Authentication agent patterns failed to update.

    Thanks

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