After MR7 , IPS Pattern fails to update 3.13.89

Hi,

I have same problem, after MR7 IPS is not updating.

also internal mail server stop receving mail.

The XG is configured as Trasparent proxy for smtp.

I go back to MR6 and mail now work fine. I still have error in IPS update.

Hi

I have same problem with MR7 . XG is configured as transparent proxy. I have rolled back to MR6 Mail is working fine but Still IPS is not updating.

BR

Vishvas

Same issue with my firewall at home. Upgraded our main units at work though and do not have the issue. My home firewall is an SG125 running the software version of SFOS. Wonder if it is only the software version that is having issues?

HI , 

Sorry to hear that, could you print the output by executing the command in Shell using Optio 5 >3

#tail -f /log/u2d.log 

Run the pattern update.

Post the logs (Obfuscate the Serial ID of your appliance of your discretion )

HI , 

Sorry to hear that, could you print the output by executing the command in Shell using Optio 5 >3

#tail -f /log/u2d.log 

Run the pattern update.

Post the logs (Obfuscate the Serial ID of your appliance of your discretion )

SFVH_SO01_SFOS 16.05.7 MR-7# tail -f /log/u2d.log
DEBUG Aug 25 09:52:23 [16637]: Added new server : Host - eu-west-1.u2d.sopho
s.com., Port - 443
DEBUG Aug 25 09:52:23 [16637]: Added new server : Host - us-west-2.u2d.sopho
s.com., Port - 443
DEBUG Aug 25 09:52:23 [16637]: Added new server : Host - ap-northeast-1.u2d.
sophos.com., Port - 443
DEBUG Aug 25 09:52:23 [16637]: Final query string is :
?&serialkey=                             &deviceid=cfe24d65-10f7-4a9a-9c6d-6182f3e3919f&fwvers
ion=16.05.7.305&productcode=CN&appmodel=SF01V&appvendor=SO01&useragent=SF&oem=&p
kg_ips_version=3.13.89&pkg_ips_cv=12.0&pkg_atp_version=1.0.0156&pkg_atp_cv=1.00&
pkg_savi_version=1.0.11406&pkg_savi_patch=2&pkg_savi_cv=1.00&pkg_avira_version=1
.0.20419&pkg_avira_patch=2&pkg_avira_cv=1.00&pkg_clientauth_version=1.0.0008&pkg
_clientauth_cv=2.00&pkg_apfw_version=9.0.001&pkg_apfw_cv=1.00&pkg_redfw_version=
2.0.008&pkg_redfw_cv=2.00&pkg_waf_version=1.0.0006&pkg_waf_cv=1.00&pkg_sslvpn_ve
rsion=1.0.007&pkg_sslvpn_cv=1.00
DEBUG Aug 25 09:52:23 [16637]: Response code : 200
DEBUG Aug 25 09:52:23 [16637]: Response body :
<Up2Date/>

DEBUG Aug 25 09:52:23 [16637]: Response length : 11
DEBUG Aug 25 10:00:55 [18048]: --serial =  
DEBUG Aug 25 10:00:55 [18048]: --deviceid = cfe24d65-10f7-4a9a-9c6d-6182f3e3
919f
DEBUG Aug 25 10:00:55 [18048]: --fwversion = 16.05.7.305
DEBUG Aug 25 10:00:55 [18048]: --productcode = CN
DEBUG Aug 25 10:00:55 [18048]: --model = SF01V
DEBUG Aug 25 10:00:55 [18048]: --vendor = SO01
DEBUG Aug 25 10:00:55 [18048]: --pkg_ips_version = 3.13.89
DEBUG Aug 25 10:00:55 [18048]: --pkg_ips_cv = 12.0
DEBUG Aug 25 10:00:55 [18048]: --pkg_atp_version = 1.0.0156
DEBUG Aug 25 10:00:55 [18048]: --pkg_atp_cv = 1.00
DEBUG Aug 25 10:00:55 [18048]: --pkg_savi_version = 1.0.11406
DEBUG Aug 25 10:00:55 [18048]: --pkg_savi_cv = 1.00
DEBUG Aug 25 10:00:55 [18048]: --pkg_avira_version = 1.0.20419
DEBUG Aug 25 10:00:55 [18048]: --pkg_avira_cv = 1.00
DEBUG Aug 25 10:00:55 [18048]: --pkg_apfw_version = 9.0.001
DEBUG Aug 25 10:00:55 [18048]: --pkg_apfw_cv = 1.00
DEBUG Aug 25 10:00:55 [18048]: --pkg_waf_version = 1.0.0006
DEBUG Aug 25 10:00:55 [18048]: --pkg_waf_cv = 1.00
DEBUG Aug 25 10:00:55 [18048]: --pkg_sslvpn_version = 1.0.007
DEBUG Aug 25 10:00:55 [18048]: --pkg_sslvpn_cv = 1.00
DEBUG Aug 25 10:00:55 [18048]: --pkg_clientauth_version = 1.0.0008
DEBUG Aug 25 10:00:55 [18048]: --pkg_clientauth_cv = 2.00
DEBUG Aug 25 10:00:55 [18048]: --pkg_redfw_version = 2.0.008
DEBUG Aug 25 10:00:55 [18048]: --pkg_redfw_cv = 2.00
DEBUG Aug 25 10:00:55 [18048]: Added new server : Host - eu-west-1.u2d.sopho
s.com., Port - 443
DEBUG Aug 25 10:00:55 [18048]: Added new server : Host - us-west-2.u2d.sopho
s.com., Port - 443
DEBUG Aug 25 10:00:55 [18048]: Added new server : Host - ap-northeast-1.u2d.
sophos.com., Port - 443
DEBUG Aug 25 10:00:55 [18048]: Final query string is :
?&serialkey=                            &deviceid=cfe24d65-10f7-4a9a-9c6d-6182f3e3919f&fwvers
ion=16.05.7.305&productcode=CN&appmodel=SF01V&appvendor=SO01&useragent=SF&oem=&p
kg_ips_version=3.13.89&pkg_ips_cv=12.0&pkg_atp_version=1.0.0156&pkg_atp_cv=1.00&
pkg_savi_version=1.0.11406&pkg_savi_patch=2&pkg_savi_cv=1.00&pkg_avira_version=1
.0.20419&pkg_avira_patch=2&pkg_avira_cv=1.00&pkg_clientauth_version=1.0.0008&pkg
_clientauth_cv=2.00&pkg_apfw_version=9.0.001&pkg_apfw_cv=1.00&pkg_redfw_version=
2.0.008&pkg_redfw_cv=2.00&pkg_waf_version=1.0.0006&pkg_waf_cv=1.00&pkg_sslvpn_ve
rsion=1.0.007&pkg_sslvpn_cv=1.00
DEBUG Aug 25 10:00:55 [18048]: Response code : 200
DEBUG Aug 25 10:00:55 [18048]: Response body :
<Up2Date/>

DEBUG Aug 25 10:00:55 [18048]: Response length : 11

Aditya Patel we need a solution/workaround.

Thanks

Hi All,

MR7 also does not download other patterns, such as AV. After many hours, the "download" state, and the new automatic pattern download sessions do not start.

So we have a problem with MR7.
When the time comes that new firmware version will not break anything ??

Regarsd
Jan

Hi All

With MR7 only receiving of mail is not working as well as IPS Update is not working.  Log viewer also does not show Email logs. While rolled back to MR6 ,Every thing is OK except IPS is not updating.

I fell that for last  couple of Releases  such as  MR4 and MR5 DNS was breaking on VPN. Team need to take rigorous testing and then only release Major Release.

I will appreciate quick resolution  for MR7  as it contains major vulnerability fix. 

BR

Vishvas

Hi lferrara,

Thanks for your input. It seems to have sorted itself out now. However, I now have a warning that the MTA is Dead. I assume that is related to email relay (I'm in Legacy Mode) but I don't know if it means that email is not being AV scanned or if it's related to the problem that this thread is about?

Hopefully MR8 or v17 will be more user friendly and less prone to glitches.