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PlayStation 4 cannot download updates: Inavlid Traffic

Hi all,

I have a problem with my PS4. I cannot download updates for any game since I started using Sophos XG.

I've found the following answer in the board and that definitely was one issue.
https://community.sophos.com/products/xg-firewall/f/web-protection/74816/playstation-4-unable-to-download-updates

According to the post, I've added the suggested URLs to the web exception list.

After that, I was able to download something. But still the PS4 fails to download the remaining 60MB of that update.
I enabled logging and found out, that some requests coming from the PS4 (10.0.0.65) are blocked due to invalid traffic.

But I totally do not understand why that is happening, as the rule does allow everything from LAN to WAN for every service anytime.

I've 3 other rules, but I disabled them and the problem still occurs. The additional rules does also not affect LAN to WAN.

Does anybody understand what is here happening and how I can solve that?
As you see in the first screenshot, there are also some allowed packets from the PS4.

thanks,
caldi

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0 Matthias Roth over 7 years ago

Hey,

the solution with the exclusions didn't work for me.

I solved the issue by switching Application Filter and Web Filter on #Default_Network_Policy both from "Allow All" to "None".

Check this, that worked for me.

Greets
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0 shred over 7 years ago in reply to Matthias Roth

What is the difference between “Allow All” and “None”? To me it would seem like having a policy set to ‘None’ is the same as ‘Allow All’, but apparently not if it’s causing issues with PS4 downloads.
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0 Mayone over 7 years ago in reply to shred

Same situation...
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0 Matthias Roth over 7 years ago in reply to shred

I'm not sure but I found this answer by Michael Dunn. He explains how the policies work.

https://community.sophos.com/products/xg-firewall/f/firewall-and-policies/83833/web-policy-and-filtering-not-working-at-all/314394#314394

Maybe it is something that happens when both of the policys are set to "Allow all".

End of the post by Michael Dunn:

"EDIT: Update/Clarification. Web Policy also applies the first rule that matches, whether it is allow or block. Allow does mean Allow, not "continue processing". This makes a difference if Rule 1 is allow Document Files and Rule 2 is block Adult sites. If someone downloads a pdf from an adult site, it will be allowed."

I'm also new to Sophos XG and firewalls itself, so I also would like to know why this happens.

Greetings
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0 Matthias Roth over 7 years ago in reply to shred

I'm not sure but I found this answer by Michael Dunn. He explains how the policies work.

https://community.sophos.com/products/xg-firewall/f/firewall-and-policies/83833/web-policy-and-filtering-not-working-at-all/314394#314394

Maybe it is something that happens when both of the policys are set to "Allow all".

End of the post by Michael Dunn:

"EDIT: Update/Clarification. Web Policy also applies the first rule that matches, whether it is allow or block. Allow does mean Allow, not "continue processing". This makes a difference if Rule 1 is allow Document Files and Rule 2 is block Adult sites. If someone downloads a pdf from an adult site, it will be allowed."

I'm also new to Sophos XG and firewalls itself, so I also would like to know why this happens.

Greetings
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