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How to register a previously-owned SG Firewall with new owner?

Bob Pok

I have purchased a previously-owned Sophos XG-115 firewall. The device is still registered to the original owner. There are also several active (i.e., not-yet-expired) subscriptions installed on this device. Questions:

  1. What is the proper procedure to de-register the device from the previous owner and register it to the new owner of the device?
     
  2. Is it possible to transfer active subscriptions from the previous owner to the new owner?

Thank you.

Bob



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    In Sophos, there is no option to deregister the device even if the owner tries to deregister it from his Sophos account, it will not work because there is no such thing as deregistering the device.

    Here is what the owner and the buyer has to do:

    -Ask the owner to transfer the device registration to your Sophos account by putting your email address that you used for Sophos account.

    -You should receive an email with the invitation to accept the request for registering the device. Make sure you accept it within 3 days. Otherwise, it will expire and the owner has to send the request again.

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    In Sophos, there is no option to deregister the device even if the owner tries to deregister it from his Sophos account, it will not work because there is no such thing as deregistering the device.

    Here is what the owner and the buyer has to do:

    -Ask the owner to transfer the device registration to your Sophos account by putting your email address that you used for Sophos account.

    -You should receive an email with the invitation to accept the request for registering the device. Make sure you accept it within 3 days. Otherwise, it will expire and the owner has to send the request again.

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