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SSH - Access Denied - Wrong Credentials (but they're the right ones)

dma0

Experiencing an odd problem when trying to access XG through SSH from the LAN. When I try to login, I get "Access Denied". In the logs, it says "User 'bob' failed to login from 'IP ADDRESS' using ssh because of wrong credentials".

I'm using the exact same credentials that I use to log in to the web UI for XG. I checked the settings for the user and there doesn't seem to be anything amiss. It is an Administrator user. Thought it might be a restriction on simultaneous logins, so changed that to unlimited. Double checked to make sure that SSH was enabled for access from the LAN on the ACL (though I think if that was not enabled I wouldn't even get the login prompt). I've double checked the user name and password, and even reset the password just to be doubly sure. I can logon to the web UI using the very same credentials. 

Any suggestions would be most appreciated.



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  • 0

    Hi, 

    Have you given Administrative Rights to the user? Alongside, what is the version of firmware on the XG, there is a known issue related to Administrative Right started from MR-3 or MR-4. 

    Thanks

  • 0 in reply to sachingurung

    Hi - thanks for the note and yes I have given the user admin rights. I'm using MR-6. Glad to hear about the known issue.

    As an aside, I was able to resolve this somewhat - I forgot that there was a default user called admin (that can't be turned off, but that's another issue) which allows access to the CLI.

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  • 0 in reply to sachingurung

    Hi - thanks for the note and yes I have given the user admin rights. I'm using MR-6. Glad to hear about the known issue.

    As an aside, I was able to resolve this somewhat - I forgot that there was a default user called admin (that can't be turned off, but that's another issue) which allows access to the CLI.

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