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No GUI after Upgrade from MR4 to MR5

StefanBoldt

Hi. I really hope someone can help me with my issue.

I am using Sophos XG Home Edition on Intel Hardware. Worked perfect until las update. After I updated from version MR4 to MR5 I have no access to the GUI anymore. The error is: 

This site can’t be reached

192.168.32.254 refused to connect.

Look like that only the GUI is not working. All other Firewall settings look good. VPN, WEB Protection. SSH is working. I have full access to the console.

I tried several things to resolve the issue. This is what I already tried:

  1. Use SFLOader to load old Image (MR4). Still no GUI with old image.
  2. Thru console, I restored factory defaults. After this, the GUI is available again. However, with an empty firewall configuration (as expected). When I restore my Backup, I have the same problem again. No GUI.
  3. After loading factory defaults again, I updated to MR6. Still working but with an empty configuration. If I restore my backup, I have the same issue again. No GUI.
  4. I also tried Backups that are 14 days old.

Does anyone have some Idea, what I can try? Maybe something on the console.

 

Any help is much appreciated.

Thanks.



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Parents Reply
  • 0 in reply to lferrara

    Yes. I already tried to restart the tomcat. Didn't help.

    And I not changed any IP or Port. I just did the Update as usual.

     

    If I enter "service tomcat:restart -dsnosync" I get "200 OK" as response.

     

    On my Sophos Account page I only can download the MR5 version.

Children
  • 0 in reply to StefanBoldt

    Problem solved. I did a reset of the default Web Admin Certificate via console.

    After that, I could connect again to the GUI.
    I am sure that I tested it before. Probably not with version 16.05.6 MR-6.

    Anyway. Now it is working again.

    Thanks for the support.

     

    EDIT: The Problem was a expired certificate. [:S]