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Authentication failed

Good day!

I have a critical issue in my sophos xg home

i have integrated Sophos XG with AD 2012,And enable SATS, and everything is OK,

User can access internet directly once he login to PC thru AD,but sometime user logout and redirect to login page to add AD user name and password to continue internet browsing.

and some user once he login to PC user authentication page open to add his user name and password manually.

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0 lferrara over 8 years ago

Hamed,

what version of XG are you running?

What are your logoff options?

Are you using registry or WMI?

Thanks
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0 gladiatorf22 over 8 years ago in reply to lferrara

lferrara

Thank you for your replay

what version of XG are you running?

SFOS 16.05.6 MR-6

What are your logoff options?

Are you using registry or WMI?
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0 lferrara over 8 years ago in reply to gladiatorf22

Thanks Hamed. Does the user logoff from AD domain or does the XG logff users randomly?

Thanks
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0 gladiatorf22 over 8 years ago in reply to lferrara

lferrara, Thank you again

I think XG logoff user randomly, because the user re authenticate by logoff PC and login again or open browser to authenticate thru Web browser by AD user name and password to be connected on the internet
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0 gladiatorf22 over 8 years ago in reply to lferrara

lferrara, Thank you again

I think XG logoff user randomly, because the user re authenticate by logoff PC and login again or open browser to authenticate thru Web browser by AD user name and password to be connected on the internet
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0 lferrara over 8 years ago in reply to gladiatorf22

Hamed,

check AD Security events, Sophos STAS events and events from XG advanced cli: tail -f /var/tslog/access_server.log

Thanks
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0 fahad noor over 6 years ago in reply to gladiatorf22

Hello Dear ,

Did your problem been solved ?

As i have recently configure XG 230 and facing some issue .

Thanks
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