SFM and Sandstorm License

Hi John,

you should be discussing this with your reseller/partner who can review your licence and/or raise a ticket with Sophos.

Ian

Thanks Ian.  We actually are a reseller/partner.  I tend to put issues like this up here in case others have the same issue.

Ravi is generally pretty quick to review/respond, but if not I will raise a support ticket with Sophos and update this thread.

Thanks,

John

Thanks Ian.  We actually are a reseller/partner.  I tend to put issues like this up here in case others have the same issue.

Ravi is generally pretty quick to review/respond, but if not I will raise a support ticket with Sophos and update this thread.

Thanks,

John

Hi John,

Please upgrade your SFOS device to SFOS 16.5 MR-6 which was released in last week and check the status of the issue in SFM 16.5 GA.

SFOS 16.5 MR-6 release link:

community.sophos.com/.../sfos-16-05-6-mr6-released

Ravi

Hi John,

Please update the status of the issue.

Does Sandstorm licenses are reflecting in SFM proper after upgrading XG device to SFOS 16.5 MR-6?

Ravi

Hi Ravi,

Sorry for the delay.  With the STAS issues on MR6, I have been reluctant to upgrade any customers who are utilizing STAS.  This client is one of them and I will not be moving them until I see what MR7 brings us.

Thanks,

John

Hi John,

Thank you for update.

Ravi

Hi Ravi,

I can confirm that upgrading the clients SFOS devices fixed the issue within SFM.

Thanks,

John

Hi John,

Thank you for update. I am glad that your issue is resolved.

Ravi