Trying to install XG135 appliance but not going past the Basic Setup

Question

Connected the LAN port to a manually configured PC. Connected the WAN port to a cable modem (swapped the original working firewall). Logged into the XGFW and in Basic Setup, used DHCP to assign an IP address. I do see a notification saying it was successful but nothing happens. I cannot ping 4.2.2.2 from the LAN PC. I cannot go past the basic setup. Any ideas on how to go past this?

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rmk_95128 · Accepted Answer

Thank you Douglas. My issue was resolved by doing the following. I plugged my XGFW port2 to a available port on my existing firewall and got a DHCP from the firewall. I was able to then register my XGFW and once that was done with the wizard, I unplugged and reconnected to my Cable Modem and power cycled both the Cable Modem and the XG. This time Port2 got a DHCP IP and everything is working as expected.

lferrara · Answer

Ramesh, 
 make sure to assign a proper ip to your PC (172.16.16.17/255.255.255.0) and make sure to reboot your cable modem. Mac-address issue. 
 Regards

Aditya Patel · Answer

Hi Ramesh , 
 Could you share the settings of the interfaces , 
 Command for the same in console> sh net interfaces 
 Output: 
 Also, conduct a simple test 
 1. Ping from Sophos XG 
 2. Ping from system in LAN and check the traffic on XG if its forwarded to the WAN port. 
 Command console> tcpdump 'host <address ping > and icmp 
 Let us know the results and your findings so we may diagnose this issue further.