CSR created, where to download?

Question

Hi all 
 I have created a CSR, but under the point System/ Certificates/ Certificates are nothing, why? The hourglass (Mouse Pointer) rotates easily until 2 Seconds, but nothing happens. The input mask for the CSR does not disappear after the Save?! 
 - I use the Firmware SFOS 16.05.5 MR-5 - and i use different Web Browsers such as Edge or Firefox. 
 By the way, my Target: Windows CA import for signing and issuing Certificates. Currently I have installed a Windows Root CA, an intermediate CA which is AD integrated and this Sophos CA (intermediate CA). I could then issue Certificates for example, an SSL certificate for the Management access (Sophos Webadmin utm.xy.ch:4444). 
 Upgrade: i had now installed a Windows CA (converted a .pfx File to a Cert and Private Key, because Sophos XG Firewall can't import a .pfx File, Sophos UTM already) Now, i have still the same Problem.

lferrara · Accepted Answer

Andr&eacute;Aegerter , 
 once you have created the CSR, in the same Certificate tab, next to the CSR you have generated, there is a small icon (download). Upload the CSR inside to your CA, have it signed and then upload the certificate and private key inside the Certificate TAB on XG.

lferrara · Answer

Andr&eacute;Aegerter , 
 Ttry to regenerate the CA. Go to Certificate Authority, next to default CA click the pencil, change one Field (city for example) and save. 
 Then go back to Appliance certificate and re-generate it. 
 Logout and login to XG and try to generate the CSR. Now even the 2 option should be available. 
 Regards