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Error when trying to complete initial configuration

RichardHill

Hi all,

I'm having a right pain setting up XGFW home addition. I'd configured UTM before and it was really nice and easy by comparison.

I've finally got the part where I have to activate my license and I'm having real issues. I've tried activating it from my old license file for UTM and entering two serial numbers that I've sent requests for; the first didn't work so I thought I'd try it again. Unfortunately this still hasn't worked. The only error message I keep receiving is:


"Provider not operational. Please contact support."

But support aren't open now, so I thought I'd give you guys a shout and see if I'm doing anything wrong.

I have configured the "Basic Setup" section but still no luck.

Any ideas?



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